[ { "product_handles": "zazen-alkaline-water-system", "category": "zazen Alkaline Water System FAQs", "question": "Does the zazen system remove fluoride?", "answer": " \u003cp\u003eThe zazen Alkaline Water system has been designed to selectively remove and reduce chlorine, fluoride, bacteria, heavy metals and many of the harmful toxins in our drinking water – whilst retaining the beneficial minerals critical for life and proper hydration.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eThe zazen Alkaline Water system emulates Mother Nature’s natural water cycle which includes filtration and then the rebalancing of water with life giving beneficial minerals and energy.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eWith regard to Fluoride, independent tests have shown the zazen Multi-Stage Filter Cartridge naturally removes up to 90% of the fluoride. As with any natural filtration system, reduction will reduce with volume of water through the filter, so it is critical that the zazen Filter Cartridge is replaced as recommended every 6 months at a maximum, 4 months for a large household, office or clinic.\u003c\/p\u003e\r\n ", "image": null } ,{ "product_handles": "zazen-ceramic-filter|zazen-silver-stones|zazen-alkalinity-anti-oxidant-enhancer|zazen-mineral-stones|zazen-alkaline-water-system|zazen-3-pack|zazen-3-pack-alkalinity-enhancer|zazen-3-pack-alkalinity-enhancer-mineral-stones|zazen-3-pack-mineral-stones|zazen-4-pack|zazen-4-pack-alkalinity-enhancer-mineral-stones|zazen-4-pack-alkalinity-enhancer|zazen-4-pack-mineral-stones|zazen-multi-stage-filter-cartridge", "category": "zazen Alkaline Water System FAQs", "question": "How often do I need to replace the parts?", "answer": " \u003cp\u003eYour zazen Alkaline Water system has 5 different parts that need to be replaced at specific times:\u003c\/p\u003e\u003ctable style=\"width: 100%;\"\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd style=\"width: 38.5463%;\"\u003e\u003cstrong\u003eMulti-Stage Filter Cartridge\u003cbr\u003e\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 61.4537%;\"\u003eEvery 6 months (if using more than 12 litres per day, you should replace sooner)\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 38.5463%;\"\u003e\u003cstrong\u003eCeramic Filter\u003cbr\u003e\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 61.4537%;\"\u003eEvery 12 months (if you use tank\/bore water, you may need to change it every 6 months depending on how well you pre-filter your tank water)\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 38.5463%;\"\u003e\u003cstrong\u003eSilver Stones (red\/brown)\u003cbr\u003e\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 61.4537%;\"\u003eEvery 12 months\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 38.5463%;\"\u003e\u003cstrong\u003eAlkalinity \u0026amp; Anti-Oxidant Enhancer\u003cbr\u003e\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 61.4537%;\"\u003eEvery 12 months\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 38.5463%;\"\u003e\u003cstrong\u003eMineral Stones (blue\/grey)\u003cbr\u003e\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 61.4537%;\"\u003eEvery 5 years\u003c\/td\u003e\u003c\/tr\u003e\u003c\/tbody\u003e\u003c\/table\u003e\u003cp\u003e\u003cspan class=\"fr-jiv fr-video fr-deletable\" contenteditable=\"false\" draggable=\"true\"\u003e\u003ciframe src=\"https:\/\/player.vimeo.com\/video\/279366918\" allowfullscreen=\"\" class=\"fr-draggable\" width=\"640\" height=\"360\" frameborder=\"0\"\u003e\u003c\/iframe\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003cspan class=\"fr-jiv fr-video fr-deletable\" contenteditable=\"false\" draggable=\"true\"\u003e\u003ciframe src=\"https:\/\/player.vimeo.com\/video\/279368779\" allowfullscreen=\"\" class=\"fr-draggable\" width=\"640\" height=\"360\" frameborder=\"0\"\u003e\u003c\/iframe\u003e\u003c\/span\u003e\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-alkaline-water-system", "category": "zazen Alkaline Water System FAQs", "question": "Where is the zazen Alkaline Water system made?", "answer": " \u003cp\u003eThe zazen Alkaline Water system is designed in collaboration with leading water scientists in Japan and Korea, for peak cellular hydration and performance and is manufactured exclusively for zazen Water (to our exacting specification) in South Korea.\u003c\/p\u003e\u003cul\u003e\u003cli\u003ezazen Water sources the highest quality BPA (bisphenol-A) and \u003cspan style=\"caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px;\"\u003ePhthalate\u0026nbsp;\u003c\/span\u003efree parts including all seals.\u003c\/li\u003e\u003cli\u003eThe natural mineral stones are mined 400m below the earth in pristine conditions off the coast of South Korea without damage to our fragile environment.\u003c\/li\u003e\u003cli\u003eThe filtration media is specified by us and sourced directly by zazen from best in class providers from around the world including the USA.\u003c\/li\u003e\u003cli\u003eNO part of the zazen Alkaline Water System is produced in China (like many products that look similar but are much cheaper online)\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eThe zazen Alkaline Water system is designed for Australian water, as a commitment to providing the highest quality alkaline mineral possible. zazen Water has over the past 11 years improved and enhanced the Multi-Stage Filter 4 times as Australian Water has deteriorated in quality, at no additional price increase!\u003c\/p\u003e\u003cp\u003eOur commitment to our customers is that we will continue to innovate and provide the best possible filtration and remineralisation system for you and your family.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-alkaline-water-system", "category": "zazen Alkaline Water System FAQs", "question": "Are the plastics in zazen products safe?", "answer": " \u003cp\u003eYes, all zazen Alkaline Water system tanks, seals, the tap and parts (Filter Cartridge housing etc.) are BPA (Bi-Sphenol A) and Phthalate free.\u003cbr\u003e\u0026nbsp;\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eHungry Water versus Balanced Water is the Key!\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eOne of the key principals and purpose of the zazen Alkaline Water System\u0026#39;s 10 Stage State-of-the-Art micro filtration process is to rebalance, re-mineralise (with a balanced range of alkaline minerals) and restructure your drinking water into an ideal state for hydration. This means that the water is in a \u0026ldquo;balanced state\u0026rdquo; and \u0026ldquo;not hungry\u0026rdquo;.\u003c\/p\u003e\u003cul\u003e\u003cli\u003eIf water is \u0026ldquo;hungry\u0026rdquo; e.g. acidic (low pH below 7.0) or lacking in alkaline minerals (water created using reverse osmosis technology), it will always seek to rebalance itself \u0026ndash; just as our body keeps our blood in pH (7.369) balance.\u003c\/li\u003e\u003cli\u003eThis rebalancing process means that hungry \u0026ldquo;unbalanced water\u0026rdquo; kept in unsafe plastic containers will leach whatever it comes into contact with including the chemicals from the plastic in an attempt to rebalance itself.\u003c\/li\u003e\u003cli\u003eMost bottled water is acidic (hungry!) \u0026ndash; many we have tested have a pH of 5.5.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eThe zazen Alkaline Water System 10 Stage State-of-the-Art process\u003c\/strong\u003e ensures that if the water entering the zazen Bottom Tank is in a \u0026ldquo;hungry state\u0026rdquo; \u0026ndash; it will actually be sitting in a natural healthy environment supporting the water, allowing it to rebalance itself \u0026ldquo;naturally\u0026rdquo; and healthily.\u003c\/p\u003e\u003cul\u003e\u003cli\u003eThe zazen Bottom Tank has 1kg of natural alkaline mineral stones in it.\u003c\/li\u003e\u003cli\u003eThese unique and pristine natural mineral stones enable water as its first preference, to take up alkaline minerals from the natural stones.\u003c\/li\u003e\u003cli\u003eIn this balanced state it is \u0026ldquo;not hungry\u0026rdquo; and will not seek to draw anything more from anywhere else.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCreating water naturally in a balanced state is the most critical aspect of the zazen Water process ensuring healthy hydrating water, that tastes delicious!\u003c\/span\u003e\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-alkaline-water-system", "category": "zazen Alkaline Water System FAQs", "question": "What water standards does the zazen Alkaline Water System meet?", "answer": " \u003cp\u003eThe zazen Alkaline Water System meets the following Australian, NZ and global Water Standards:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eAS \/ NZ 4348 – (Live Giardia \u0026amp; Cysts)\u003c\/li\u003e\u003cli\u003eANS \/ NSF 42 \/ 53 – (Chloramine, Odours, MTBE, PCB, Lead, Mercury, Turbidity, VOC)\u003c\/li\u003e\u003cli\u003eNSF 42 – (Class 1 Particulate Reduction – Ecoli; Cryptosporidium; Colon Bacillus, Cyst, Live Giardia etc.)\u003c\/li\u003e\u003cli\u003eNSF \/ AN58 – (Arsenic Reduction)\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003ezazen Water is a member of the Water Quality Association USA – the Mark of a Professional, through its membership to WQA, zazen Water Australia has agreed to an industry Code of Ethics and has access to the most up-to-date information available. \u0026nbsp;zazen Water has been a member since 2012.\u003c\/p\u003e\u003cp\u003eAs a member we have access to State of the Art Technology, Technical Services, Industry Trends \u0026amp; Statistical Data, Research \u0026amp; Development, Educational Text Books \u0026amp; Continuing Education \u0026amp; Product Certifications and more.\u003c\/p\u003e\u003cp\u003ezazen Water ensure the highest level of media in all products and ensure that the media and the zazen Water System and Shower Filter products meet or exceed NSF published standards.\u0026nbsp;The key water certifying body is \u003ca href=\"http:\/\/www.nsf.org\" target=\"_blank\"\u003eNSF.org\u003c\/a\u003e USA.\u003c\/p\u003e\u003cp\u003ezazen Water have not certified the zazen Water System specifically with the WQA – we are a member of this organisation. However, we ensure that all our media meet or exceed NSF standards as defined by the NSF for drinking water.\u0026nbsp;\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-alkaline-water-system", "category": "zazen Alkaline Water System FAQs", "question": "What are the dimensions of the zazen Alkaline Water System?", "answer": " \u003cp\u003e\u003cstrong\u003eTop Tank\u003c\/strong\u003e: 4 litre capacity\u003cbr\u003e\u003cstrong\u003eGlass \u0026amp; BPA-Free Bottom Tanks\u003c\/strong\u003e: 8 litre capacity (once bottom tank is full, do not add water to the top tank)\u003cbr\u003e\u003cstrong\u003eBase\u003c\/strong\u003e: 315mm diameter\u003cbr\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e: with BPA-Free Plastic Bottom Tank 560mm (including base)\u003cbr\u003e\u003cstrong\u003eHeight\u003c\/strong\u003e: with Glass Bottom Tank 530mm (including base)\u003cbr\u003e\u003cstrong\u003eBase only height\u003c\/strong\u003e: 140mm\u003c\/p\u003e\r\n ", "image": "\n \u003cdiv class=\"faq-item__image\"\u003e\u003cimg class=\"lazyload fade-in \"\n src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-srcset=\"\/\/images.accentuate.io?c_options=w_{width}\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/zazen-Alkaline-Water-Systems-dimensions-v1573077172344.jpg\"\n data-sizes=\"auto\"\n data-optimumx=\"1.5\"\n data-parent-fit=\"cover\"\n \n \n alt=\"\" \u003e\u003cnoscript\u003e\n \u003cimg class=\" \"\n src=\"\/\/images.accentuate.io?c_options=640x\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/zazen-Alkaline-Water-Systems-dimensions-v1573077172344.jpg\"\n alt=\"\" \u003e\n\u003c\/noscript\u003e\u003c\/div\u003e\n " } ,{ "product_handles": "zazen-alkaline-water-system", "category": "zazen Alkaline Water System FAQs", "question": "If my tap water is alkaline, do I need your system?", "answer": " \u003cp\u003eYes, many metropolitan water supplies across Australia can be alkaline but that does not mean it is good for you. This goes to the very essence of what zazen Alkaline Water aims to remedy, and is an important question to answer.\u003c\/p\u003e\u003cp\u003ePart of the zazen Water mission is to educate on the impact of alkalinity and to qualify the belief that more alkaline is always good. It is not quite that simple. Let us first understand how some Australian water supplies can become alkaline, and then we will tackle why this is not ideal, and how zazen Water works with this and consistently delivers water that hydrates at a cellular level.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-alkaline-water-system|zazen-glass-bottom-tank", "category": "zazen Alkaline Water System FAQs", "question": "If I purchase a zazen Water System plus Glass Bottom Tank, do I still get the BPA-Free Plastic Bottom Tank?", "answer": " \u003cp\u003eYes, you will still get the BPA-Free Plastic Bottom Tank as well. This gives you a lighter weight option for those customers who like to pack up their system and travel with it on holidays, as well as a spare tank should you accidentally drop the glass tank!\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-alkaline-water-system|zazen-3-pack|zazen-3-pack-alkalinity-enhancer|zazen-3-pack-alkalinity-enhancer-mineral-stones|zazen-3-pack-mineral-stones|zazen-4-pack|zazen-4-pack-alkalinity-enhancer-mineral-stones|zazen-alkalinity-anti-oxidant-enhancer|zazen-ceramic-filter|zazen-mineral-stones|zazen-shower-filter-cartridge|zazen-silver-stones|zazen-streamline-filter-cartridge|zazen-4-pack-alkalinity-enhancer|zazen-4-pack-mineral-stones|zazen-multi-stage-filter-cartridge|zazen-streamline-shower-filter", "category": "Water System Replacement Parts FAQs", "question": "How will I know when I am due to replace my parts?", "answer": " \u003cp\u003eWe record your system or shower filter purchase and all your replacement parts purchased on our Customer Service System, so we always know exactly when your parts need replacing. We will remind you via email (or text if you prefer), with an option to click on a special order link or you can call us to place an order. If you have purchased your zazen Alkaline Water System or zazen Shower Filter from one of our Resellers, you may not be on our database – \u003ca href=\"https:\/\/zazen-b2c.myshopify.com\/pages\/register-your-purchase\"\u003eclick here to complete our Product Warranty Registration form\u003c\/a\u003e.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-multi-stage-filter-cartridge|zazen-ceramic-filter|zazen-silver-stones|zazen-alkalinity-anti-oxidant-enhancer|zazen-mineral-stones|zazen-3-pack|zazen-3-pack-alkalinity-enhancer|zazen-3-pack-alkalinity-enhancer-mineral-stones|zazen-3-pack-mineral-stones|zazen-4-pack|zazen-4-pack-alkalinity-enhancer|zazen-4-pack-alkalinity-enhancer-mineral-stones|zazen-4-pack-mineral-stones|zazen-alkaline-water-system|zazen-shower-filter-cartridge|zazen-streamline-filter-cartridge", "category": "Water System Replacement Parts FAQs", "question": "Can I recycle my old filters and stones?", "answer": " \u003cp\u003eWhen it\u0026#39;s time to replace your zazen filters and stones, your old filters and stones can be recycled as follows:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003eMulti-Stage Filter Cartridge\u003c\/strong\u003e \u0026ndash; over time this filter traps toxins, chemicals, poisons, heavy metals and other contaminants in its layers as it filters your water. We recommend that you DO NOT RECYCLE this filter \u0026ndash; put it in a plastic bag, tie it and put in your rubbish bin.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eCeramic Filter\u003c\/strong\u003e \u0026ndash; 100% recyclable so this filter can be put in your recycling bin as it is just made of ceramic and a plastic base\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eSilver Stones, Alkalinity Enhancer balls \u0026amp; Mineral Stones\u003c\/strong\u003e \u0026ndash; these can just be used in the garden as rocks\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eShower Filter \u0026amp; Streamline Filter Cartridges\u003c\/strong\u003e - 100% recyclable as the filtration media is different to the Filter Cartridge.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eCardboard\/paper packaging\u003c\/strong\u003e \u0026ndash; dispose of in your recycling bin\u003c\/li\u003e\u003c\/ul\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-3-pack-alkalinity-enhancer|zazen-3-pack-alkalinity-enhancer-mineral-stones|zazen-3-pack|zazen-3-pack-mineral-stones|zazen-4-pack|zazen-4-pack-alkalinity-enhancer|zazen-4-pack-alkalinity-enhancer-mineral-stones|zazen-4-pack-mineral-stones|zazen-alkaline-water-system", "category": "", "question": "Why do I need to replace the filters and stones regularly?", "answer": " \u003cp\u003eTo ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time.\u0026nbsp;\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003eMulti-Stage Filter Cartridge\u003c\/strong\u003e - once placed in your zazen Water system, the Filter Cartridge has a \u003cstrong\u003emaximum life of 6 months\u003c\/strong\u003e, regardless of the volume of water filtered (If you have a large family, or busy office\/clinic, using over 12 litres \/ day, you may need to change your filter cartridge sooner. If not replaced on time, the acidic contaminants in your source water will affect the ability of the system to produce healthy alkaline water.\u003cbr\u003eFor effective fluoride reduction of up to 90%, it is very important to change the this filter every 6 months at a maximum.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eCeramic Filter\u003c\/strong\u003e - this filter deteriorates over time with use and cleaning and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e. It plays a critical role in pre-filtering large contaminants (greater than 0.2 micron) from your water, such as bacteria, ecoli, giardia and other organic matter, so they do not clog up the Filter Cartridge, impacting its ability to do its heavy metal and fluoride filtering at an effective level.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eSilver Stones\u003c\/strong\u003e - conserve the freshness and health of the water in the bottom tank due to their anti-bacterial properties and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eAlkalinity Enhancer\u003c\/strong\u003e - these little white balls help boost the pH of the water due to the ionised magnesium and calcium being released into the water and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eMineral Stones\u003c\/strong\u003e - these stones contain a balanced range of natural minerals including calcium, iron, magnesium, potassium and silicon which help to balance, fortify and assist with the pH and increases the amount of dissolved oxygen in the water. They shouold be replaced \u003cstrong\u003eevery 5 years\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eAll 5 components work synergistically together to provide you with healthy alkaline mineral water.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCustomer Reminder Service\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ezazen Water sends out reminder emails when your filters and stones are due to be replaced so you don't need to remember! Our customers love this service and say they couldn't live without it!\u003c\/p\u003e\u003cp\u003eIf you have purchased directly from our web site, we have already registered your purchase and you don't need to do anything else.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf you have purchased from one of our Partners or Retail Stores, simply register your purchase by filling out the form on our web site.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-multi-stage-filter-cartridge", "category": "Water System Replacement Parts FAQs", "question": "Why do I need to replace the Filter Cartridge regularly?", "answer": " \u003cp\u003eTo ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time.\u0026nbsp;\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMulti-Stage Filter Cartridge\u003c\/span\u003e\u003c\/strong\u003e - once placed in your zazen Water system, the Filter Cartridge has a \u003cstrong\u003emaximum life of 6 months\u003c\/strong\u003e, regardless of the volume of water filtered (If you have a large family, or busy office\/clinic, using over 12 litres \/ day, you may need to change your filter cartridge sooner). If not replaced on time, the acidic contaminants in your source water will affect the ability of the system to produce healthy alkaline water.\u003cbr\u003eFor effective fluoride reduction of up to 90%, it is very important to change the this filter every 6 months at a maximum.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWhen you should change the other components in your zazen Alkaline Water System:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCeramic Filter\u003c\/span\u003e\u003c\/strong\u003e - this filter deteriorates over time with use and cleaning and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e. It plays a critical role in pre-filtering large contaminants (greater than 0.2 micron) from your water, such as bacteria, ecoli, giardia and other organic matter, so they do not clog up the Filter Cartridge, impacting its ability to do its heavy metal and fluoride filtering at an effective level.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eSilver Stones\u003c\/span\u003e\u003c\/strong\u003e - conserve the freshness and health of the water in the bottom tank due to their anti-bacterial properties and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eAlkalinity Enhancer\u003c\/span\u003e\u003c\/strong\u003e - these little white balls help boost the pH of the water due to the ionised magnesium and calcium being released into the water and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMineral Stones\u003c\/span\u003e\u003c\/strong\u003e - these stones contain a balanced range of natural minerals including calcium, iron, magnesium, potassium and silicon which help to balance, fortify and assist with the pH and increases the amount of dissolved oxygen in the water. They shouold be replaced \u003cstrong\u003eevery 5 years\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eAll 5 components work synergistically together to provide you with healthy alkaline mineral water.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCustomer Reminder Service\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ezazen Water sends out reminder emails when your filters and stones are due to be replaced so you don't need to remember! Our customers love this service and say they couldn't live without it!\u003c\/p\u003e\u003cp\u003eIf you have purchased directly from our web site, we have already registered your purchase and you don't need to do anything else.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf you have purchased from one of our Partners or Retail Stores, simply register your purchase by filling out the \u003ca href=\"\/pages\/register-your-purchase\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eRegistration Form\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e on our web site.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-ceramic-filter", "category": "Water System Replacement Parts FAQs", "question": "Why do I need to replace the Ceramic Filter regularly?", "answer": " \u003cp\u003eTo ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time.\u0026nbsp;\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCeramic Filter\u003c\/span\u003e\u003c\/strong\u003e - this filter deteriorates over time with use and cleaning and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e. It plays a critical role in pre-filtering large contaminants (greater than 0.2 micron) from your water, such as bacteria, ecoli, giardia and other organic matter, so they do not clog up the Filter Cartridge, impacting its ability to do its heavy metal and fluoride filtering at an effective level.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWhen you should change the other components in your zazen Alkaline Water System:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMulti-Stage Filter Cartridge\u003c\/span\u003e\u003c\/strong\u003e - once placed in your zazen Water system, the Filter Cartridge has a \u003cstrong\u003emaximum life of 6 months\u003c\/strong\u003e, regardless of the volume of water filtered (If you have a large family, or busy office\/clinic, using over 12 litres \/ day, you may need to change your filter cartridge sooner). If not replaced on time, the acidic contaminants in your source water will affect the ability of the system to produce healthy alkaline water. For effective fluoride reduction of up to 90%, it is very important to change the this filter every 6 months at a maximum.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eSilver Stones\u003c\/span\u003e\u003c\/strong\u003e - conserve the freshness and health of the water in the bottom tank due to their anti-bacterial properties and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eAlkalinity Enhancer\u003c\/span\u003e\u003c\/strong\u003e - these little white balls help boost the pH of the water due to the ionised magnesium and calcium being released into the water and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMineral Stones\u003c\/span\u003e\u003c\/strong\u003e - these stones contain a balanced range of natural minerals including calcium, iron, magnesium, potassium and silicon which help to balance, fortify and assist with the pH and increases the amount of dissolved oxygen in the water. They shouold be replaced \u003cstrong\u003eevery 5 years\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eAll 5 components work synergistically together to provide you with healthy alkaline mineral water.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCustomer Reminder Service\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ezazen Water sends out reminder emails when your filters and stones are due to be replaced so you don't need to remember! Our customers love this service and say they couldn't live without it!\u003c\/p\u003e\u003cp\u003eIf you have purchased directly from our web site, we have already registered your purchase and you don't need to do anything else.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf you have purchased from one of our Partners or Retail Stores, simply register your purchase by filling out the \u003ca href=\"\/pages\/register-your-purchase\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eRegistration Form\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e on our web site.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-silver-stones", "category": "Water System Replacement Parts FAQs", "question": "Why do I need to replace the Silver Stones regularly?", "answer": " \u003cp\u003eTo ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time.\u0026nbsp;\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eSilver Stones\u003c\/span\u003e\u003c\/strong\u003e - conserve the freshness and health of the water in the bottom tank due to their anti-bacterial properties and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWhen you should change the other components in your zazen Alkaline Water System:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMulti-Stage Filter Cartridge\u003c\/span\u003e\u003c\/strong\u003e - once placed in your zazen Water system, the Filter Cartridge has a \u003cstrong\u003emaximum life of 6 months\u003c\/strong\u003e, regardless of the volume of water filtered (If you have a large family, or busy office\/clinic, using over 12 litres \/ day, you may need to change your filter cartridge sooner). If not replaced on time, the acidic contaminants in your source water will affect the ability of the system to produce healthy alkaline water. For effective fluoride reduction of up to 90%, it is very important to change the this filter every 6 months at a maximum.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCeramic Filter\u003c\/span\u003e\u003c\/strong\u003e - this filter deteriorates over time with use and cleaning and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e. It plays a critical role in pre-filtering large contaminants (greater than 0.2 micron) from your water, such as bacteria, ecoli, giardia and other organic matter, so they do not clog up the Filter Cartridge, impacting its ability to do its heavy metal and fluoride filtering at an effective level.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eAlkalinity Enhancer\u003c\/span\u003e\u003c\/strong\u003e - these little white balls help boost the pH of the water due to the ionised magnesium and calcium being released into the water and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMineral Stones\u003c\/span\u003e\u003c\/strong\u003e - these stones contain a balanced range of natural minerals including calcium, iron, magnesium, potassium and silicon which help to balance, fortify and assist with the pH and increases the amount of dissolved oxygen in the water. They shouold be replaced \u003cstrong\u003eevery 5 years\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eAll 5 components work synergistically together to provide you with healthy alkaline mineral water.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCustomer Reminder Service\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ezazen Water sends out reminder emails when your filters and stones are due to be replaced so you don't need to remember! Our customers love this service and say they couldn't live without it!\u003c\/p\u003e\u003cp\u003eIf you have purchased directly from our web site, we have already registered your purchase and you don't need to do anything else.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf you have purchased from one of our Partners or Retail Stores, simply register your purchase by filling out the \u003ca href=\"\/pages\/register-your-purchase\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eRegistration Form\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e on our web site.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-mineral-stones", "category": "Water System Replacement Parts FAQs", "question": "Why do I need to replace the Mineral Stones regularly?", "answer": " \u003cp\u003eTo ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time.\u0026nbsp;\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMineral Stones\u003c\/span\u003e\u003c\/strong\u003e - these stones contain a balanced range of natural minerals including calcium, iron, magnesium, potassium and silicon which help to balance, fortify and assist with the pH and increases the amount of dissolved oxygen in the water. They shouold be replaced \u003cstrong\u003eevery 5 years\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWhen you should change the other components in your zazen Alkaline Water System:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMulti-Stage Filter Cartridge\u003c\/span\u003e\u003c\/strong\u003e - once placed in your zazen Water system, the Filter Cartridge has a \u003cstrong\u003emaximum life of 6 months\u003c\/strong\u003e, regardless of the volume of water filtered (If you have a large family, or busy office\/clinic, using over 12 litres \/ day, you may need to change your filter cartridge sooner). If not replaced on time, the acidic contaminants in your source water will affect the ability of the system to produce healthy alkaline water. For effective fluoride reduction of up to 90%, it is very important to change the this filter every 6 months at a maximum.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCeramic Filter\u003c\/span\u003e\u003c\/strong\u003e - this filter deteriorates over time with use and cleaning and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e. It plays a critical role in pre-filtering large contaminants (greater than 0.2 micron) from your water, such as bacteria, ecoli, giardia and other organic matter, so they do not clog up the Filter Cartridge, impacting its ability to do its heavy metal and fluoride filtering at an effective level.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eAlkalinity Enhancer\u003c\/span\u003e\u003c\/strong\u003e - these little white balls help boost the pH of the water due to the ionised magnesium and calcium being released into the water and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eSilver Stones\u003c\/span\u003e\u003c\/strong\u003e - conserve the freshness and health of the water in the bottom tank due to their anti-bacterial properties and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003e\u003cbr\u003e\u003c\/span\u003e\u003c\/strong\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eAll 5 components work synergistically together to provide you with healthy alkaline mineral water.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCustomer Reminder Service\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ezazen Water sends out reminder emails when your filters and stones are due to be replaced so you don't need to remember! Our customers love this service and say they couldn't live without it!\u003c\/p\u003e\u003cp\u003eIf you have purchased directly from our web site, we have already registered your purchase and you don't need to do anything else.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf you have purchased from one of our Partners or Retail Stores, simply register your purchase by filling out the \u003ca href=\"\/pages\/register-your-purchase\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eRegistration Form\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e on our web site.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-alkalinity-anti-oxidant-enhancer", "category": "Water System Replacement Parts FAQs", "question": "Why do I need to replace the Alkalinity Enhancer regularly?", "answer": " \u003cp\u003eTo ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time.\u0026nbsp;\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eAlkalinity Enhancer\u003c\/span\u003e\u003c\/strong\u003e - these little white balls help boost the pH of the water due to the ionised magnesium and calcium being released into the water and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eWhen you should change the other components in your zazen Alkaline Water System:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMulti-Stage Filter Cartridge\u003c\/span\u003e\u003c\/strong\u003e - once placed in your zazen Water system, the Filter Cartridge has a \u003cstrong\u003emaximum life of 6 months\u003c\/strong\u003e, regardless of the volume of water filtered (If you have a large family, or busy office\/clinic, using over 12 litres \/ day, you may need to change your filter cartridge sooner). If not replaced on time, the acidic contaminants in your source water will affect the ability of the system to produce healthy alkaline water. For effective fluoride reduction of up to 90%, it is very important to change the this filter every 6 months at a maximum.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCeramic Filter\u003c\/span\u003e\u003c\/strong\u003e - this filter deteriorates over time with use and cleaning and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e. It plays a critical role in pre-filtering large contaminants (greater than 0.2 micron) from your water, such as bacteria, ecoli, giardia and other organic matter, so they do not clog up the Filter Cartridge, impacting its ability to do its heavy metal and fluoride filtering at an effective level.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eSilver Stones\u003c\/span\u003e\u003c\/strong\u003e - conserve the freshness and health of the water in the bottom tank due to their anti-bacterial properties and should be replaced \u003cstrong\u003eevery 12 months\u003c\/strong\u003e.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eMineral Stones\u003c\/span\u003e\u003c\/strong\u003e - these stones contain a balanced range of natural minerals including calcium, iron, magnesium, potassium and silicon which help to balance, fortify and assist with the pH and increases the amount of dissolved oxygen in the water. They shouold be replaced \u003cstrong\u003eevery 5 years\u003c\/strong\u003e.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eAll 5 components work synergistically together to provide you with healthy alkaline mineral water.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eCustomer Reminder Service\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003ezazen Water sends out reminder emails when your filters and stones are due to be replaced so you don't need to remember! Our customers love this service and say they couldn't live without it!\u003c\/p\u003e\u003cp\u003eIf you have purchased directly from our web site, we have already registered your purchase and you don't need to do anything else.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf you have purchased from one of our Partners or Retail Stores, simply register your purchase by filling out the \u003ca href=\"\/pages\/register-your-purchase\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eRegistration Form\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e on our web site.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-ceramic-filter|zazen-3-pack|zazen-3-pack-alkalinity-enhancer|zazen-3-pack-alkalinity-enhancer-mineral-stones|zazen-3-pack-mineral-stones|zazen-4-pack|zazen-4-pack-alkalinity-enhancer-mineral-stones|zazen-multi-stage-filter-cartridge|zazen-4-pack-alkalinity-enhancer|zazen-4-pack-mineral-stones|zazen-silver-stones|zazen-mineral-stones|zazen-magnetic-tap", "category": "Water System Replacement Parts FAQs", "question": "Do the zazen system parts fit the Nikken PiMag system?", "answer": " \u003cp\u003eYES all zazen Water filters and of course stones are compatible with the Nikken PiMag 10 \u0026amp; 15 litre systems sold in Australia and New Zealand – currently over 7,000 Nikken PiMag customers purchase zazen Water replacement parts!\u003c\/p\u003e\u003cp\u003eThe zazen Water Multi-Stage Filter Cartridge is designed specifically for Australian water supplies and removes up to 90% of the fluoride in your drinking water.\u003c\/p\u003e\u003cp\u003ezazen Water filters and stones carry the zazen Water Quality Guarantee – if you are not 100% happy we will refund your money within 90 days of purchase - \u003ca href=\"\/pages\/need-nikken-pimag-filters\"\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eread more here\u003c\/span\u003e\u003c\/strong\u003e\u003c\/a\u003e.\u003c\/p\u003e\u003cp\u003eOrdering zazen Water parts helps us to fund our Water Ambassador School Program which gifts free zazen Water systems into primary school classrooms and maintains them at no cost to the school. All our customers help us to fund this Social Business initiative, which is our core mission as a business.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-ceramic-filter", "category": "Water System Replacement Parts FAQs", "question": "My existing Ceramic Filter has a blue adapter, will the zazen Ceramic Filter fit my Nikken Water System?", "answer": " \u003cp\u003eYes we have a zazen Ceramic Filter specifically designed for the 10 litre Nikken PiMag System. (The 10 litre PiMag Nikken Water System was sold by Nikken between the dates of October 2011 and May 2012).\u0026nbsp;\u003c\/p\u003e\u003cp\u003eThe zazen Ceramic Filter #802N simply screws into the blue adapter piece supplied with the Nikken 10 Litre System. If you have a 10 litre Nikken PiMag Water System and would like to order the zazen Ceramic Filter, please contact us to order and we can supply you with the correct zazen Ceramic Filter #802N for your 10 litre Nikken PiMag system.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\r\n ", "image": "\n \u003cdiv class=\"faq-item__image\"\u003e\u003cimg class=\"lazyload fade-in \"\n src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-srcset=\"\/\/images.accentuate.io?c_options=w_{width}\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/802N-zazen-Ceramic-Filter-v1573077949206.png\"\n data-sizes=\"auto\"\n data-optimumx=\"1.5\"\n data-parent-fit=\"cover\"\n \n \n alt=\"\" \u003e\u003cnoscript\u003e\n \u003cimg class=\" \"\n src=\"\/\/images.accentuate.io?c_options=640x\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/802N-zazen-Ceramic-Filter-v1573077949206.png\"\n alt=\"\" \u003e\n\u003c\/noscript\u003e\u003c\/div\u003e\n " } ,{ "product_handles": "zazen-magnetic-tap", "category": "zazen Alkaline Water System Maintenance FAQs", "question": "My zazen Water system is leaking. What do I need to do?", "answer": " \u003cp\u003eThere are only 4 ways your system will leak and they are easily fixed as follows:\u003c\/p\u003e\u003col\u003e\u003cli\u003e\u003cstrong\u003eOverfilling –\u003c\/strong\u003e The bottom tank holds 8 litres of water ONLY. You cannot fill the upper tank if the bottom tank is already full, otherwise water will overspill between the 2 tanks.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eThe Multi-Stage Filter Cartridge is overflowing –\u0026nbsp;\u003c\/strong\u003eIf the water seems to be flowing out of your top tank faster than the Filter Cartridge in the bottom tank can filter it through, there may be some air bubbles in your Filter Cartridge. You will need to take off the top tank, remove the Filter Cartridge and complete the following steps:\u0026nbsp;\u003cul\u003e\u003cli\u003eFill a 2 litre jug or similar with clean cold water.\u003c\/li\u003e\u003cli\u003eSubmerge the Multi-Stage Filter Cartridge fully for 1 minute or until the air bubbles have stopped coming out of the filter.\u003c\/li\u003e\u003cli\u003eTake the filter out of the jug and hold over the sink.\u003c\/li\u003e\u003cli\u003ePour about 2.5 litres of clean cold water slowly through the top of the filter. Make sure the water starts to run out the bottom. Knock the filter firmly against your hand several times during this rinse cycle to help clear any air bubbles, then continue to pour water through the filter.\u003c\/li\u003e\u003cli\u003eYou may now screw your Filter Cartridge back into the Cartridge Connector and place back into the System.\u0026nbsp;\u003c\/li\u003e\u003c\/ul\u003e\u003c\/li\u003e\u003cli\u003eThere is an \u003cstrong\u003eAlkalinity \u0026amp; Anti-Oxidant Enhancer (AAE)\u003c\/strong\u003e (or a few) stuck inside your tap \u003cspan style=\"font-weight: 700; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14.000000953674316px;\"\u003e–\u003c\/span\u003e This can happen if the system has been moved and caused the AAE’s to be sitting very close to the back of the tap. You will need to drain your system (fill drink bottles, your kettle, water plants etc) so as not to waste water. Undo your tap by unscrewing the magnetic back and taking the tap out of the tank. Give it a shake and a tap and see if any AAE beads come out. If nothing comes out of the tap you will now need to unscrew the band that the silver lever is attached to, turning it anticlockwise while holding the lever in the other hand. The lever will then pop off the tap and you should be able to see any AAE beads lodged within the tap. After you have completed these steps you will need to screw the lever back into the tap, place the tap through the hole in the lower tank with a silicon washer on each side. Screw magnetic back onto tap inside the bottom tank and tighten.\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eMagnetic Tap has been over tightened –\u003c\/strong\u003e If your system is leaking from around the magnetic tap it means the back of the tap has been over-tightened. This pushes out the silicone washers and they cannot seal the unit around the tap hole. Similarly if the washers are too loose, they may be allowing water to escape. Simply empty the lower tank and take off the top part of the system and check the back of the tap sitting inside the System.\u0026nbsp;\u003c\/li\u003e\u003c\/ol\u003e\r\n ", "image": "\n \u003cdiv class=\"faq-item__image\"\u003e\u003cimg class=\"lazyload fade-in \"\n src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-srcset=\"\/\/images.accentuate.io?c_options=w_{width}\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/zazen-System-troubleshooting-image-v1572213375094.png\"\n data-sizes=\"auto\"\n data-optimumx=\"1.5\"\n data-parent-fit=\"cover\"\n \n \n alt=\"\" \u003e\u003cnoscript\u003e\n \u003cimg class=\" \"\n src=\"\/\/images.accentuate.io?c_options=640x\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/zazen-System-troubleshooting-image-v1572213375094.png\"\n alt=\"\" \u003e\n\u003c\/noscript\u003e\u003c\/div\u003e\n " } ,{ "product_handles": "zazen-ceramic-filter", "category": "zazen Alkaline Water System Maintenance FAQs", "question": "My Ceramic Filter is discoloured, how do I clean it?", "answer": " \u003cp\u003eOver time due to filtering your drinking water, the Ceramic Filter in the top tank becomes coated with organic matter, rust, sediments, etc that are in your source water, but are too large to pass through the Ceramic Filter. \u0026nbsp;Depending on your water source, you may need to clean the Ceramic Filter on a regular basis (depending on location, this can vary between weekly and monthly). Do this with a clean wet cloth, gently wiping the ceramic. You can also use a lemon to help whiten the ceramic – NEVER use detergents or other cleaners!\u003c\/p\u003e\u003cp\u003eYou will know ongoing when you need to clean your Ceramic Filter as your system will slow down when filtering water and water will just sit in the top tank, as it cannot flow through the Ceramic Filter.\u003c\/p\u003e\r\n ", "image": "\n \u003cdiv class=\"faq-item__image\"\u003e\u003cimg class=\"lazyload fade-in \"\n src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-srcset=\"\/\/images.accentuate.io?c_options=w_{width}\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/Ceramic-old-and-new-v1580274521317.png\"\n data-sizes=\"auto\"\n data-optimumx=\"1.5\"\n data-parent-fit=\"cover\"\n \n \n alt=\"\" \u003e\u003cnoscript\u003e\n \u003cimg class=\" \"\n src=\"\/\/images.accentuate.io?c_options=640x\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/Ceramic-old-and-new-v1580274521317.png\"\n alt=\"\" \u003e\n\u003c\/noscript\u003e\u003c\/div\u003e\n " } ,{ "product_handles": "zazen-3-pack|zazen-3-pack-alkalinity-enhancer|zazen-3-pack-alkalinity-enhancer-mineral-stones|zazen-3-pack-mineral-stones|zazen-4-pack|zazen-4-pack-alkalinity-enhancer|zazen-4-pack-alkalinity-enhancer-mineral-stones|zazen-4-pack-mineral-stones|zazen-magnetic-tap", "category": "zazen Alkaline Water System Maintenance FAQs", "question": "I am changing my annual replacement parts, what else should I do?", "answer": " \u003cp\u003eWhen you change your Ceramic Filter and Silver Stones each year, it is an ideal time to clean out the inside of the lower tank with a clean cloth and warm water. You can also soak your Mineral Stones for a few minutes in hot water to reinvigorate them – let them cool before placing back in your system. This is shown in the video below.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003ciframe src=\"https:\/\/player.vimeo.com\/video\/279366918\" allowfullscreen=\"allowfullscreen\" style=\"margin-left: 0px;\" width=\"640\" height=\"360\" frameborder=\"0\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "zazen Alkaline Water System Maintenance FAQs", "question": "My water is filtering slowly from the top tank, what do I need to do?", "answer": " \u003cp\u003eThis generally means that the Ceramic Filter in the top tank has become coated with the organic matter, rust, sediments, etc it is filtering from your source water. \u0026nbsp;Depending on your water source, you may need to clean the Ceramic Filter on a regular basis (depending on location, this can vary between weekly and monthly). Do this with a clean wet cloth, gently wiping the ceramic. You can also use a lemon to help whiten the ceramic – NEVER use detergents or other cleaners!\u003c\/p\u003e\u003cp\u003eYou will know ongoing when you need to clean your Ceramic Filter as your system will slow down when filtering water.\u003c\/p\u003e\r\n ", "image": "\n \u003cdiv class=\"faq-item__image\"\u003e\u003cimg class=\"lazyload fade-in \"\n src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-srcset=\"\/\/images.accentuate.io?c_options=w_{width}\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/Ceramic-old-and-new-v1573078764605.png\"\n data-sizes=\"auto\"\n data-optimumx=\"1.5\"\n data-parent-fit=\"cover\"\n \n \n alt=\"\" \u003e\u003cnoscript\u003e\n \u003cimg class=\" \"\n src=\"\/\/images.accentuate.io?c_options=640x\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/Ceramic-old-and-new-v1573078764605.png\"\n alt=\"\" \u003e\n\u003c\/noscript\u003e\u003c\/div\u003e\n " } ,{ "product_handles": "zazen-glass-bottom-tank", "category": "Glass Bottom Tank FAQs", "question": "I have an existing zazen System, can I purchase the glass tank?", "answer": " \u003cp\u003e\u003cstrong\u003eIf your existing zazen Water System has a clear plastic top tank\u003c\/strong\u003e, then you can simply replace your existing BPA-Free Plastic bottom tank and middle white plastic rim on the bottom tank with the new Glass Bottom Tank which you can order online.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf your existing zazen Water System has a solid cream colour plastic top tank\u003c\/strong\u003e (this is our original model which was updated in 2010 with the clear top tank model), then you will need to upgrade the system shell completely, however you can use your existing filters, stones and magnetic tap. To order a replacement system shell, please call our office on 1300 78 24 25.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-glass-bottom-tank|zazen-bpa-free-plastic-bottom-tank-8-litre", "category": "Glass Bottom Tank FAQs", "question": "Is the glass tank safer than the plastic tank?", "answer": " \u003cp\u003eOur BPA-Free Plastic Tank does not leach chemicals into the water sitting in the bottom tank, so from a health perspective both tanks are equally effective.\u003c\/p\u003e\u003cp\u003eWe have been asked by many customers for a glass tank simply because we know some of you like glass! Just as we like to be able to choose between BPA-Free Plastic and Glass drinking bottles, we offer this option for customers who prefer a glass tank.\u003c\/p\u003e\u003cp\u003eRead more in our blog post \u003ca href=\"https:\/\/zazen-b2c.myshopify.com\/blogs\/blog\/zazen-bottom-tank-options\" rel=\"noopener noreferrer\" target=\"_blank\"\u003ezazen Glass Bottom Tank or the zazen BPA-Free Plastic Bottom Tank, which one should I get?\u003c\/a\u003e\u003c\/p\u003e\u003cp\u003ePlease read our \u003ca href=\"https:\/\/cdn.accentuate.io\/2271692947510\/10788812849206\/zazen-Water-Glass-Tank-Handling-Guidelines-v1602739937623.pdf\" rel=\"noopener noreferrer\" target=\"_blank\"\u003ezazen Glass Bottom Tank Handling Guidelines\u003c\/a\u003e.\u003c\/p\u003e\r\n ", "image": "\n \u003cdiv class=\"faq-item__image\"\u003e\u003cimg class=\"lazyload fade-in \"\n src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-srcset=\"\/\/images.accentuate.io?c_options=w_{width}\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/zazen-Alkaline-Water-Systems-on-kitchen-bench-v1574020316126.png\"\n data-sizes=\"auto\"\n data-optimumx=\"1.5\"\n data-parent-fit=\"cover\"\n \n \n alt=\"\" \u003e\u003cnoscript\u003e\n \u003cimg class=\" \"\n src=\"\/\/images.accentuate.io?c_options=640x\u0026shop=zazen-b2c.myshopify.com\u0026image=https:\/\/cdn.accentuate.io\/44379635766\/11192999575606\/zazen-Alkaline-Water-Systems-on-kitchen-bench-v1574020316126.png\"\n alt=\"\" \u003e\n\u003c\/noscript\u003e\u003c\/div\u003e\n " } ,{ "product_handles": "zazen-glass-bottom-tank", "category": "Glass Bottom Tank FAQs", "question": "Are there special handling instructions for maintaining the Glass Bottom Tank?", "answer": " \u003cp\u003eYes. It is important you download and read our \u003ca href=\"https:\/\/cdn.accentuate.io\/2271692947510\/10788812849206\/zazen-Water-Glass-Tank-Handling-Guidelines-v1602739937623.pdf\" rel=\"noopener noreferrer\" target=\"_blank\"\u003ezazen Water Glass Tank Handling Guidelines\u003c\/a\u003e before you purchase a zazen Glass Bottom Tank and please refer to them when emptying, cleaning and filling your glass bottom tank.\u0026nbsp;\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter|zazen-streamline-shower-filter", "category": "Shower Filter FAQs", "question": "Which zazen Shower Filter can I use in my shower?", "answer": "\u003cp\u003eOur shower filters can only be installed if your current shower pipe is wall-mounted (meaning it is coming out of the wall, not from the ceiling of the shower).\u003c\/p\u003e\u003ctable class=\"table table-bordered\"\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003e\u003cstrong\u003eYour Current Shower (wall-mounted only):\u003c\/strong\u003e\u003c\/td\u003e\u003ctd\u003e\u003cstrong\u003ezazen Handset \u0026amp; Raindrop Shower Filters (no longer available for sale)\u003c\/strong\u003e\u003c\/td\u003e\u003ctd\u003e\u003cstrong\u003ezazen Streamline Shower Filter\u003c\/strong\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd\u003eHandset with hose\u003c\/td\u003e\u003ctd style=\"text-align: left;\"\u003eYes\u003c\/td\u003e\u003ctd style=\"text-align: left;\"\u003eYes\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd\u003eShower head attached to a shower arm\u003c\/td\u003e\u003ctd style=\"text-align: left;\"\u003eYes\u003c\/td\u003e\u003ctd style=\"text-align: left;\"\u003eRefer to 2 below\u0026nbsp;\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd\u003eRaindrop with head and arm combined\u003c\/td\u003e\u003ctd style=\"text-align: left;\"\u003eYes\u003c\/td\u003e\u003ctd style=\"text-align: left;\"\u003eCall us\u003c\/td\u003e\u003c\/tr\u003e\u003c\/tbody\u003e\u003c\/table\u003e\u003col\u003e\u003cli\u003eWith the zazen Handset Shower Filter, if you already have a similar type of shower system then you can use just the zazen Handset Showerhead (the filter is inside this) with your existing set up. Or you can change everything as the Handset product comes complete with hose, wall mount and showerhead (with filter inside).\u003c\/li\u003e\u003cli\u003eWhen installing the Streamline Shower Filter with an existing wall mount shower arm, this is the type that will fit the streamline:\u003cbr\u003e\u003cbr\u003e\u003cimg src=\"https:\/\/cdn.accentuate.cloud\/images\/16430956598\/1633930152059.jpeg?v=1633930153691\" class=\"fr-fic fr-dib fr-fil\" style=\"width: 150px;\"\u003e\u003cul\u003e\u003cli\u003eImportant - If your current shower arm is too short or is long and skinny, the streamline will not screw onto these pipes.\u0026nbsp;\u003c\/li\u003e\u003cli\u003eYou can purchase a fixed pipe extension piece (we recommend \u003ca href=\"https:\/\/www.bunnings.com.au\/shower-accessory-wall-plate-tube-arm-45-deg-chrome_p4890166\" rel=\"noopener noreferrer\" target=\"_blank\"\u003ethis product\u003c\/a\u003e availale at Bunnings)\u003c\/li\u003e\u003c\/ul\u003e\u003c\/li\u003e\u003cli\u003eIf you need to purchase a shower head to go wtih the Streamline Shower Filter, we recommend \u003ca href=\"https:\/\/www.bunnings.com.au\/flexispray-wels-3-star-chrome-bermuda-3-function-wall-shower-rose_p5160055\" rel=\"noopener noreferrer\" target=\"_blank\"\u003ethis product\u003c\/a\u003e from Bunnings.\u003c\/li\u003e\u003c\/ol\u003e", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter|zazen-streamline-shower-filter|zazen-shower-filter-cartridge|zazen-streamline-filter-cartridge", "category": "Shower Filter FAQs", "question": "How often do I need to change the filter in the zazen Shower Filters?", "answer": "\u003cul\u003e\u003cli\u003e\u003cstrong\u003eFor the Handset \u0026amp; Raindrop Shower Filters\u003c\/strong\u003e - the Shower Filter Cartridge has a maximum \u003cstrong\u003e12 month life*\u003c\/strong\u003e, regardless of volume of water filtered (however, for high use of \u0026gt;16 minutes showering per day, it should be replaced sooner).\u003c\/li\u003e\u003cli\u003e\u003cstrong\u003eFor the Streamline Shower Filter\u003c\/strong\u003e - the Streamline Filter Cartridge has a maximum \u003cstrong\u003e24 month life*\u003c\/strong\u003e, regardless of volume of water filtered (however, for high use of \u0026gt;16 minutes showering per day, it should be replaced sooner).\u0026nbsp;\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e*This is dependent on water quality which may impact the life of the filter.\u003cbr\u003eIf the filters are not replaced on time, the ability of your shower filter to effectively remove chlorine, particulates and heavy metals will be impacted and can cause damage to the shower filter housing voiding any warranty.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eChlorine is vapourised when heated. As you shower, you inhale and absorb these vapours through your lungs and skin so these chemicals go directly into your blood stream! Recent studies link excessive chlorine and chlorine vapour exposure to breast, kidney (renal) and bladder cancers. It can also cause dry irritated skin, acne and hair damage.\u003c\/p\u003e", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter|zazen-streamline-shower-filter|zazen-shower-filter-cartridge|zazen-streamline-filter-cartridge", "category": "Shower Filter FAQs", "question": "What is the cost of the Shower Filter Replacement Cartridges?", "answer": " \u003cp\u003eEnjoy a healthier shower experience at only 3-5 cents per shower!\u003c\/p\u003e\u003cdiv style=\"margin-left: 0px; color: rgb(84, 84, 84);\"\u003e\u003ctable class=\"table table-bordered\"\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd style=\"width: 42.2486%;\"\u003e\u003cbr\u003e\u003c\/td\u003e\u003ctd style=\"width: 11.0164%; text-align: center;\"\u003e\u003cstrong\u003eCode\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 16.1251%; text-align: center;\"\u003e\u003cstrong\u003eFilter Life*\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 13.4178%; text-align: center;\"\u003e\u003cstrong\u003eRRP\u003c\/strong\u003e\u003c\/td\u003e\u003ctd style=\"width: 17.0563%; text-align: center;\"\u003e\u003cstrong\u003eCost per Shower\u003c\/strong\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 42.2486%;\"\u003e\u003ca href=\"\/products\/zazen-streamline-filter-cartridge\"\u003eStreamline Filter Cartridge\u003c\/a\u003e (fits Streamline Shower Filter)\u003c\/td\u003e\u003ctd style=\"width: 11.0164%; text-align: center;\"\u003e504\u003c\/td\u003e\u003ctd style=\"width: 16.1251%; text-align: center;\"\u003e24 months\u003c\/td\u003e\u003ctd style=\"text-align: center; width: 13.4178%;\"\u003e$119.95\u003c\/td\u003e\u003ctd style=\"text-align: center; width: 17.0563%;\"\u003e3 cents\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 42.2486%;\"\u003e\u003ca href=\"\/products\/zazen-shower-filter-cartridge\"\u003eShower Filter Cartridge\u003c\/a\u003e (fits Handset \u0026amp; Raindrop Shower Filters)\u003c\/td\u003e\u003ctd style=\"width: 11.0164%; text-align: center;\"\u003e507\u003c\/td\u003e\u003ctd style=\"width: 16.1251%; text-align: center;\"\u003e12 months\u003c\/td\u003e\u003ctd style=\"text-align: center; width: 13.4178%;\"\u003e$59.95\u003c\/td\u003e\u003ctd style=\"text-align: center; width: 17.0563%;\"\u003e5 cents\u003c\/td\u003e\u003c\/tr\u003e\u003c\/tbody\u003e\u003c\/table\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003e*This is dependent on water quality which may impact the life of the fliter.\u0026nbsp;\u003c\/li\u003e\u003cli\u003eCost per shower is based on a 4 minute shower @ 9 litres of water per minute.\u003c\/li\u003e\u003cli\u003eNote: The Handset, Raindrop and Compact Shower Filters are no longer for sale. If you have previously purchased one of these Shower Filters you can still purchase your replacement \u003ca href=\"\/products\/zazen-shower-filter-cartridge\"\u003ezazen Shower Filter Cartridge\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003c\/div\u003e ", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter|zazen-streamline-shower-filter", "category": "Shower Filter FAQs", "question": "Do your Shower Filters reduce Copper?", "answer": "\u003cp\u003eYes, the zazen shower filter media, which is 100% recyclable does filter out heavy metals such as copper (over 99%) and other heavy metals such as lead and mercury at the same rate!\u003c\/p\u003e\u003cp\u003eWhat happens is as the heavy metal, such as copper, comes in contact with our shower filter media, a reaction occurs and the heavy metal \"attaches\" to the filter media’s surface (think of something sticking to a plate) thus being effectively removed from your shower water. The zazen Shower Filter media attracts both soluble and insoluble heavy metals.\u003c\/p\u003e\u003cp\u003eThis is also a reason why you must change your shower filter cartridge annually as the Filter Cartridge media will become more dense and compacted affecting the flow rate of water through it. zazen Water will of course remind you to do this proactively through our Customer Reminder Service (CRS).\u003c\/p\u003e", "image": "" } ,{ "product_handles": "zazen-streamline-shower-filter|zazen-raindrop-shower-filter|zazen-handset-shower-filter", "category": "Shower Filter FAQs", "question": "Is Fluoride removed by the zazen Shower Filters?", "answer": " \u003cp\u003eDid you know – When water is heated and fast flowing as is the case in a shower, some of the chemicals in the water DO NOT turn to vapour in your shower!\u003c\/p\u003e\u003cp\u003eFluoride as an example has an extremely HIGH boiling point of 1695 degrees celcius unlike Chlorine. Therefore inhalation of Fluoride is not a concern in this environment compared to Chlorine.\u003c\/p\u003e\u003cp\u003eThe reduction of up to 99% of water-soluble lead, mercury, nickel, chromium, and other dissolved metals are effective in the zazen Shower Filters; however the reduction of fluoride using any shower filter media is not possible, or necessary, with today’s technologies.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter", "category": "", "question": "What Water Rating would the zazen Shower Filter Range meet?", "answer": " \u003cp\u003eThe zazen Raindrop Shower Filter meets the \u003cstrong\u003eWELS\u0026nbsp;\u003c\/strong\u003e\u003cstrong\u003e3 Star\u0026nbsp;\u003c\/strong\u003eRating at \u003cstrong\u003e8.5 litres per minute\u003c\/strong\u003e. The zazen Handset Shower meets the \u003cstrong\u003eWELS 2\u003c\/strong\u003e\u003cstrong\u003e\u0026nbsp;Star\u0026nbsp;\u003c\/strong\u003eRating at \u003cstrong\u003e10\u003c\/strong\u003e\u003cstrong\u003e\u0026nbsp;litres per minute\u003c\/strong\u003e.\u003c\/p\u003e\u003cp\u003eTo know whether the zazen Handset Shower Filter will reduce your water pressure, it depends on whether you currently have a water efficient showerhead or not. If you aren't sure, then follow these steps:\u003c\/p\u003e\u003cul\u003e\u003cli\u003esimply place a bucket (a 10 litre bucket is ideal) under your current showerhead\u003c\/li\u003e\u003cli\u003eturn on your shower as if you were to take a shower\u003c\/li\u003e\u003cli\u003euse a watch to time 1 minute and you can see if there is approx. 9 litres in the bucket\u0026nbsp;\u003c\/li\u003e\u003cli\u003eIf so, your current showerhead flows at the same rate as our Handset Shower Filter\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003eBesides saving water, which is good for the environment, the 9 litres \/ minute flow rate of the zazen Showerhead allows longer contact time with the filter media, so it can be more effective at filtering.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Shower Filter Installation FAQs", "question": "Does the zazen Shower Filter Range work with international fittings?", "answer": " \u003cp\u003eThe zazen Water Shower Filter Range is designed for Australian and New Zealand plumbing standards, we do not warrant the products to be fit for use outside of Australia and New Zealand and therefore are unable to extend any warranty on these products outside of Australia and New Zealand.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Shower Filter FAQs", "question": "Do zazen Shower Filters work the same way as my zazen Alkaline Water system?", "answer": " \u003cp\u003e\u003cstrong\u003eThe purpose of the zazen Alkaline Water system\u003c\/strong\u003e is to create a drinking water that is optimised for hydration – a water that has all of the key properties required to support peak cellular performance. Healthy drinking water that is structured, alkaline, mineral rich and tastes great!\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThe purpose of the zazen Shower Filter\u003c\/strong\u003e is to create a healthier showering environment, reducing chemical exposure specifically to Chlorine which when heated is inhaled directly into the lungs and the bloodstream with many documented health risks.\u003c\/p\u003e\u003cul\u003e\u003cli\u003eUp to 99% of Chlorine is removed from your shower water by the zazen Shower Filter range.\u003c\/li\u003e\u003cli\u003eThis means that the Chlorine will not vaporise making the shower environment much healthier.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eChlorine is a major concern when showering!\u0026nbsp;\u003c\/strong\u003eIt has a low boiling point (- 34C) and chlorine vapour is absorbed directly into the lungs and the blood stream! Did you know – Hot water in the home is heated at 55 to 70 degrees on average. Therefore Chlorine evaporates readily in your shower hot water in a high concentration and inhalation of this gas has documented health risks.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Shower Filter Installation FAQs", "question": "How can I work out how much water my current showerhead uses per minute?", "answer": " \u003cul\u003e\u003cli\u003eSimply place a bucket (a 10 litre bucket is ideal) under your current showerhead\u003c\/li\u003e\u003cli\u003eTurn on your shower as if you were to take a shower\u003c\/li\u003e\u003cli\u003eWith a watch ready to time 1 minute – let the water flow for 1 minute.\u0026nbsp;\u003c\/li\u003e\u003cli\u003eIf there is approx. 9 litres in the bucket, your showerhead is already water efficient!\u003c\/li\u003e\u003c\/ul\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-shower-filter-cartridge|zazen-streamline-filter-cartridge", "category": "Shower Filter FAQs", "question": "Can I recycle my shower filter cartridges?", "answer": " \u003cp\u003eYes – the zazen filtration media is green – 100% recyclable and contains no chemical additives. Hospitals also rely on the same media to safely reduce or remove free chlorine, iron oxides and hydrogen sulfide.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Shower Filter FAQs", "question": "Will the shower filter reduce my water pressure?", "answer": "\u003cp\u003eNot really, however this will also depend on a couple of things and which zazen Shower Filter you install.\u003c\/p\u003e\u003cul\u003e\u003cli\u003eIf you have an instant Gas Hot Water System, refer to the question below.\u0026nbsp;\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eIf you install the zazen Streamline Shower filter\u003c\/strong\u003e \u0026ndash; there will be no change to your water pressure, however if your water pressure reduces after time, this indicates it is time to replace your filter cartridge (as the cartridge will become full and clog and water flow will reduce). \u003cspan style=\"caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: medium;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf you have installed either the zazen Handset or Raindrop Shower Filters\u003c\/strong\u003e all are supplied to comply with and are rated WELS 9L\/minute water saving Shower Heads so your water pressure is determined by:\u003c\/p\u003e\u003cul\u003e\u003cli\u003eIf you have replaced your showerhead within the last few years, you probably have a water saving showerhead already which usually uses no more than 9 \u0026ndash; 15 LPM (litres per minute). \u0026nbsp;In this case, there would be NO water pressure difference.\u003c\/li\u003e\u003cli\u003eIf your shower has an \u0026ldquo;older\u0026rdquo; showerhead, it may be flowing at a higher water pressure, in which case the filter and showerhead will reduce the pressure to comply with the WELS rating of 9L per minutes.\u003c\/li\u003e\u003c\/ul\u003e", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter|zazen-streamline-shower-filter", "category": "Shower Filter FAQs", "question": "Can I use the Shower Filters if I have an Instant Gas Hot Water System?", "answer": "\u003cp\u003eNo, the zazen Shower Filters are not compatible with Instant Gas Hot Water Systems as they can cause the water to run hot and cold through the showerhead at any one time.\u003c\/p\u003e", "image": "" } ,{ "product_handles": "", "category": "Shower Filter FAQs", "question": "What if my hot water temperature is greater than the rated 4 - 48.9C?", "answer": "\u003cp\u003eThe optimum shower \"filtration\" effectiveness range for hot water passing through the zazen Shower Filter is 4 – 48.9 degrees celcius.\u003c\/p\u003e\u003cp\u003eWhat this means is that the filter will perform as specified within this temperature range e.g. 99% chlorine reduction etc.\u003c\/p\u003e\u003cp\u003eA reduction in the filtration capacity will occur above or below these temperatures.\u003c\/p\u003e\u003cp\u003eThe actual water temperature when taking a shower (a mix of hot and cold water – not just the hot water temperature) will vary depending on personal preference; however hotter showers will average between 40 – 45 degrees celcius, which is well within the optimum reduction \/ filtration range of the zazen Shower Filter.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eDid you know – At 48.9 degrees celcius water is close to scolding!\u003c\/p\u003e", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter|zazen-streamline-shower-filter", "category": "Shower Filter Installation FAQs", "question": "Can I install this filter myself or do I need a plumber to install?", "answer": " \u003cp\u003eYes in most cases, installing any of our zazen Shower Filters is a “do-it-yourself” job. It will require a wrench and\/or pliers.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf you have a very old showerhead that has been in place a very long time (and probably never removed since it was installed!) or you do not feel comfortable, ask a “handyperson” friend to install the filter with or for you.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eVisit the product page for the shower filter you have purchased, and either watch our Installation video or download the Installation Guide for further assistance.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Shower Filter Installation FAQs", "question": "Will the zazen Streamline Shower Filter fit the pipe in my shower?", "answer": "\u003cp\u003eThe zazen Streamline Shower Filter screws onto the existing shower pipe that will be extruding from your shower wall. Refer to question \u0026#39;Which zazen Shower Filter can I use in my shower?\u0026#39; for details and a picture of the correct pipe size and type.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eNote: The zazen Rainfrop and Handset Shower Filters (no longer sold) fit the following Australian standard wall pipe size:\u003c\/p\u003e\u003cul\u003e\u003cli\u003e20mm outside diameter\u003c\/li\u003e\u003cli\u003e15mm inside diameter\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e", "image": "" } ,{ "product_handles": "zazen-handset-shower-filter|zazen-raindrop-shower-filter", "category": "Shower Filter Installation FAQs", "question": "How do I replace the filter cartridge in the Handset, Raindrop or Compact Shower Filters?", "answer": " \u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003ezazen Handset Shower Filter (the shower with the hose attached) or the Compact Shower Filter\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003col\u003e\u003cli\u003eSimply unscrew the head at the top of the Shower Filter anti-clockwise.\u003c\/li\u003e\u003cli\u003eRemove the existing cartridge – to do this gently push the cartridge to the side and it should lift out of place.\u003c\/li\u003e\u003cli\u003ePlace the new filter cartridge (after removing any stickers or plastic packaging) inside and lock it into place.\u0026nbsp;\u003c\/li\u003e\u003cli\u003eScrew the head of the Shower Filter back on tightly (clockwise) until it is secure.\u003c\/li\u003e\u003cli\u003eRun your Shower Filter for 30 seconds to flush it and it is ready to use!\u003c\/li\u003e\u003c\/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp style=\"hyphens: manual; color: rgb(84, 84, 84); font-family: Lato, sans-serif; font-size: 16px; line-height: 1.5; font-weight: 300; margin-bottom: 9px; margin-top: 9px; padding: 0px; margin-left: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003ciframe src=\"https:\/\/player.vimeo.com\/video\/279369549\" allowfullscreen=\"allowfullscreen\" style=\"margin-left: 0px;\" width=\"640\" height=\"360\" frameborder=\"0\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003ezazen Raindrop Shower Filter\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eWith the zazen Raindrop Shower Filter you will need a screwdriver to disassemble it.\u003c\/p\u003e\u003col\u003e\u003cli\u003eUnscrew the 6 screws in the holes evenly spaced around the showerhead using a screwdriver.\u003c\/li\u003e\u003cli\u003eRemove the existing cartridge - to do this gently push the cartridge to the side and it should lift out of place. Add the new filter cartridge into position (after removing any stickers or plastic packaging).\u003c\/li\u003e\u003cli\u003eEnsure the black seal (already in the showerhead) is in place and gently secure the front and back of the showerhead together.\u003c\/li\u003e\u003cli\u003eThe front piece of the showerhead will lock into place against the back piece of the showerhead. When you feel this lock, the screw holes are perfectly aligned. Now screw the 6 screws back together using the screwdriver.\u003c\/li\u003e\u003cli\u003eRun your Raindrop Shower Filter for 30 seconds to flush it and it is ready to use!\u003c\/li\u003e\u003c\/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cdiv style=\"background: rgb(244, 244, 244); padding: 15px 15px 10px; margin-bottom: 10px; color: rgb(84, 84, 84); font-family: Lato, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; display: block;\"\u003e\u003cp style=\"hyphens: manual; color: rgb(84, 84, 84); font-family: Lato, sans-serif; font-size: 16px; line-height: 1.5; font-weight: 300; margin-bottom: 9px; margin-top: 9px; padding: 0px; margin-left: 0px;\"\u003e\u003cbr\u003e\u003ciframe src=\"https:\/\/player.vimeo.com\/video\/279370347\" allowfullscreen=\"allowfullscreen\" style=\"margin-left: 0px;\" width=\"640\" height=\"360\" frameborder=\"0\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "zazen-streamline-filter-cartridge", "category": "Shower Filter Installation FAQs", "question": "How do I replace the filter cartridge in the Streamline Shower Filter?", "answer": " \u003col\u003e\u003cli\u003eSimply unscrew the filter chrome outer case clockwise and remove the existing shower filter cartridge by pulling it firmly out of place.\u003c\/li\u003e\u003cli\u003ePlace the new filter cartridge inside (after removing any stickers or plastic packaging)\u003c\/li\u003e\u003cli\u003eNow gently screw the chrome outer case anti-clockwise so it is tightly secure.\u003c\/li\u003e\u003cli\u003eRun water through your Streamline Shower Filter for 30 seconds to flush it and it is ready to use!\u003c\/li\u003e\u003c\/ol\u003e\u003cdiv style=\"background: rgb(244, 244, 244); padding: 15px 15px 10px; margin-bottom: 10px; display: block;\"\u003e\u003cp style=\"hyphens: manual; color: rgb(84, 84, 84); font-family: Lato, sans-serif; font-size: 16px; line-height: 1.5; font-weight: 300; margin-bottom: 9px; margin-top: 9px; padding: 0px; margin-left: 0px;\"\u003e\u003ciframe src=\"https:\/\/player.vimeo.com\/video\/279371117\" allowfullscreen=\"allowfullscreen\" style=\"margin-left: 0px;\" width=\"640\" height=\"360\" frameborder=\"0\"\u003e\u003c\/iframe\u003e\u003c\/p\u003e\u003c\/div\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Warranties \u0026 Money Back Guarantees", "question": "Do zazen offer a Money Back Guarantee?", "answer": " \u003cp\u003eYes! \u0026nbsp;We want you to be delighted with your zazen Water product purchase.\u003c\/p\u003e\u003cp\u003eIf anything you order from zazen fails to meet your expectations (and you are the sole judge), you may return it to us within 90 days for a prompt refund. We want to make your online shopping experience easy and fun. \u003ca href=\"\/pages\/delivery-returns-1\"\u003eView our Returns page\u003c\/a\u003e.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Warranties \u0026 Money Back Guarantees", "question": "What warranty is provided on zazen Water products?", "answer": " \u003cp\u003eWe offer a warranty on all parts of the zazen Alkaline Water system to be free from any defects for 5 years from the original date of purchase. On our Shower Filter product range, we offer a 90 day warranty to be free from defects from the original date of purchase.\u003c\/p\u003e\u003cp\u003ePlease note: The zazen Water Shower Filter Range is designed for Australian and New Zealand plumbing standards, we do not warrant the products to be fit for use outside of Australia and New Zealand and therefore are unable to extend any warranty on these products outside of Australia and New Zealand.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Delivery \u0026 Returns", "question": "When will my order be dispatched and when will it arrive?", "answer": " \u003cp\u003eAt zazen Water, we pride ourselves on same day dispatch for all orders received before midday (12pm) Monday to Friday Brisbane time (excluding Brisbane public holidays when all courier companies are closed). If you place your order after midday, your order will be dispatched the following business day, handled with love by our Customer Service team. \u0026nbsp; \u0026nbsp;\u003c\/p\u003e\u003cp\u003eTo find out how long it will take for your zazen Water order to arrive once dispatched, please refer to the table below. This shows the estimated delivery timeframes around Australia from our Brisbane head office where all orders are dispatched with Australia Post. Once your order has been dispatched, you will receive tracking emails directly from Australia Post where you will be able to track your own order.\u0026nbsp;\u003c\/p\u003e\u003ctable style=\"width: 100%;\"\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd style=\"width: 50.0000%;\"\u003e\u003cstrong\u003e\u003cspan style=\"color: rgb(3, 72, 164);\"\u003eDestination\u003c\/span\u003e\u003c\/strong\u003e\u003cspan style=\"white-space:pre;\"\u003e\u0026nbsp;\u003c\/span\u003e\u003cbr\u003e\u003c\/td\u003e\u003ctd style=\"width: 50.0000%;\"\u003e\u003cspan style=\"color: rgb(3, 72, 164); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); float: none; display: inline !important;\"\u003e\u003cstrong\u003eApprox. Timeframe\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 50.0000%;\"\u003eBrisbane \u0026amp; Toowoomba\u003cbr\u003e\u003c\/td\u003e\u003ctd style=\"width: 50.0000%;\"\u003e2 business days\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 50.0000%;\"\u003eGold Coast \u0026amp; Sunshine Coast\u003cbr\u003e\u003c\/td\u003e\u003ctd style=\"width: 50.0000%;\"\u003e2 – 3 business days\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 50.0000%;\"\u003eSydney, Canberra, Melbourne Metro, Geelong, Cairns\u003cbr\u003e\u003c\/td\u003e\u003ctd style=\"width: 50.0000%;\"\u003e3 – 4 business days\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 50.0000%;\"\u003eAdelaide, Perth Metro \u0026amp; Hobart\u003cbr\u003e\u003c\/td\u003e\u003ctd style=\"width: 50.0000%;\"\u003e5 – 6 business days\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003ctr\u003e\u003ctd style=\"width: 50.0000%;\"\u003eAustralian Country areas\u003cbr\u003e\u003c\/td\u003e\u003ctd style=\"width: 50.0000%;\"\u003eUp to 10 business days\u003cbr\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/tbody\u003e\u003c\/table\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf your order is being delivered to a location within Australia that is not listed in the above table\u003c\/strong\u003e, \u003ca href=\"https:\/\/auspost.com.au\/parcels-mail\/calculate-postage-delivery-times\/#\/\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eplease click here to check the delivery timeframe on the Australia Post web site\u003c\/a\u003e. On the Within Australia tab, enter 4059 as the From Postcode along with your postcode and refer to the Parcel Post delivery time estimate.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIf your order is being delivered to an overseas address\u003c\/strong\u003e, we will be sending your parcel with Australia Post via International Express. To view the Australia Post delivery times to any other country, \u003ca href=\"https:\/\/auspost.com.au\/parcels-mail\/calculate-postage-delivery-times\/#\/\" rel=\"noopener noreferrer\" target=\"_blank\"\u003eplease click here and then click on the Overseas tab\u003c\/a\u003e. Enter 4059 as the From Postcode, and choose your International Country and refer to the Express delivery time estimate.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Delivery \u0026 Returns", "question": "Can I ship to a PO Box address or Parcel Locker?", "answer": " \u003cp\u003eYes, as we send all parcels with Australia Post.\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Delivery \u0026 Returns", "question": "Do you ship outside Australia?", "answer": " \u003cp\u003eYes, absolutely. zazen Water sends parcels all over the world via Australia Post.\u003c\/p\u003e\u003cp\u003eTo calculate the postage for your country:\u003c\/p\u003e\u003col\u003e\u003cli\u003eSimply add the products you wish to purchase to the shopping cart\u003c\/li\u003e\u003cli\u003eGo to Shipping in checkout and enter your address.\u0026nbsp;\u003c\/li\u003e\u003cli\u003eThe cost of shipping using International Express is added to your order.\u003c\/li\u003e\u003c\/ol\u003e\u003cp\u003eFor orders to any country other than Australia, we offer International Express only. With this service from Australia Post, your parcel will be able to be tracked online and a signature will be required upon delivery. This will ensure that your parcel will arrive to you safely and securely.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePlease be aware that international postage costs cover transport only.\u003c\/strong\u003e All orders shipped outside of Australia may incur additional import taxes by the government of the destination country which are your cost and outside of the control of zazen Water. Please check with your local customs office for more information before ordering if you are not sure.\u0026nbsp;\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Delivery \u0026 Returns", "question": "Can I cancel my order?", "answer": " \u003cp\u003eYes of course, please call us on 1300 78 24 25.\u0026nbsp;\u003c\/p\u003e\u003cp\u003eIf your order has not yet been dispatched and you call us to cancel, we will be able to refund the total purchase price including any shipping costs.\u003c\/p\u003e\u003cp\u003eIf your order has already been dispatched and is on its way to you and you call us to cancel, you will need to organise the return of the goods to us (at your cost), and once we receive the goods back, we can refund the purchase price of the products returned, less any original shipping costs.\u0026nbsp;\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Delivery \u0026 Returns", "question": "I want to return something, what is your return policy and what do I need to do?", "answer": " \u003cp\u003eIf you are not satisfied with any zazen Water product and would like to return it, you can do so within 90 days of purchase.\u003c\/p\u003e\u003cp\u003e\u003ca href=\"https:\/\/zazen-b2c.myshopify.com\/pages\/delivery-returns-1\"\u003eClick here to view our Delivery \u0026amp; Returns page for more instructions.\u003c\/a\u003e\u003c\/p\u003e\r\n ", "image": "" } ,{ "product_handles": "", "category": "Delivery \u0026 Returns", "question": "What do I do if I receive a faulty product in my order?", "answer": " \u003cp\u003eIf you receive a product that is in someway faulty or damaged, which could have been incurred during transit, simply call us on 1300 78 24 25 to arrange a replacement product to be sent to you at no charge.\u003c\/p\u003e\u003cp\u003e\u003ca href=\"https:\/\/zazen-b2c.myshopify.com\/pages\/delivery-returns-1\"\u003eClick here to view our Delivery \u0026amp; Returns page for more instructions.\u003c\/a\u003e\u003c\/p\u003e\r\n ", "image": "" } ]