YES all zazen Water filters and of course stones are compatible with the Nikken PiMag 10 & 15 litre systems sold in Australia and New Zealand – currently over 10,000 Nikken PiMag customers purchase zazen Water replacement parts!

The zazen Water Multi-Stage Filter Cartridge is designed specifically for Australian water supplies and removes up to 90% of the fluoride in your drinking water.

zazen Water filters and stones carry the zazen Water Quality Guarantee – if you are not 100% happy we will refund your money within 90 days of purchase.

Ordering zazen Water parts helps us to fund our Water Ambassador School Program which gifts free zazen Water systems into primary school classrooms and maintains them at no cost to the school. All our customers help us to fund this Social Business initiative, which is our core mission as a business.

There are only 4 ways your system will leak and they are easily fixed as follows:

1. Overfilling – The bottom tank holds 8 litres of water ONLY. You cannot fill the upper tank if the bottom tank is already full, otherwise water will overspill between the 2 tanks.
2. The Multi-Stage Filter Cartridge is overflowing – If the water seems to be flowing out of your top tank faster than the Filter Cartridge in the bottom tank can filter it through, there may be some air bubbles in your Filter Cartridge. You will need to take off the top tank, remove the Filter Cartridge and complete the following steps: 
3. There is an Alkalinity & Anti-Oxidant Enhancer (AAE) (or a few) stuck inside your tap – This can happen if the system has been moved and caused the AAE’s to be sitting very close to the back of the tap. You will need to drain your system (fill drink bottles, your kettle, water plants etc) so as not to waste water. Undo your tap by unscrewing the magnetic back and taking the tap out of the tank. Give it a shake and a tap and see if any AAE beads come out. If nothing comes out of the tap you will now need to unscrew the band that the silver lever is attached to, turning it anticlockwise while holding the lever in the other hand. The lever will then pop off the tap and you should be able to see any AAE beads lodged within the tap. After you have completed these steps you will need to screw the lever back into the tap, place the tap through the hole in the lower tank with a silicon washer on each side. Screw magnetic back onto tap inside the bottom tank and tighten.
4. Magnetic Tap has been over tightened – If your system is leaking from around the magnetic tap it means the back of the tap has been over-tightened. This pushes out the silicone washers and they cannot seal the unit around the tap hole. Similarly if the washers are too loose, they may be allowing water to escape. Simply empty the lower tank and take off the top part of the system and check the back of the tap sitting inside the System.