Product Description

Our zazen Alkaline Water filter system, replicates Mother Nature’s water cycle transforming your drinking water into refreshing, alkaline mineral water that tastes great and provides the following health benefits all day, every day!

• Alkalises – pH around 7.4 (can increase up to 8.5 pH using our Alkalinity & Anti-Oxidant Enhancer), depending on your source water
• Reduces Fluoride – Up to 90%
• BPA & Phthalate Free with Glass Bottom Tank option
• Tastes Delicious – everyone loves it, especially kids!
• Exceptional Quality – filters harmful THMs, poisonous heavy metals and other bacteria down to 0.2 micron
• Hydrates – immediately at a cellular level
• Nourishes – with a balanced range of essential minerals & electrolytes
• Cleanses – enabling cells to release toxic waste

How does it work?

The zazen Alkaline Water system has been designed to emulate Mother Nature’s natural water filtration and remineralisation process. Water in nature filters slowly through Mother Earth before bubbling up through a pristine spring, full of energy and lifeforce, essentially living water.

Our drinking water becomes contaminated in two main forms: bacterial and chemical. With a State-of-the-Art 10 stage process, the zazen Alkaline Water filter system works to clean your water, reducing bacterial & chemical contamination, and then rebalance, remineralise, protect and restructure the water so that you enjoy the very best alkaline drinking water full of essential health benefits.

It has been designed by zazen, in collaboration with leading Japanese and Korean water scientists, specifically for Australian and New Zealand water supplies.

Water Quality – zazen Sub-Micro Filtration 

zazen Alkaline Water – emulates Mother Nature’s water cycle 

• pH – Alkalinity up to 8.5pH. pH is influenced by the originating water source – adding zazen Alkalinity & Anti-Oxidant Enhancer (AAE) will increase pH up to 2 points through the natural release of additional alkaline ionised minerals
• Tests independently conducted by SAS Laboratories – a Certified Government Water Testing Laboratory 
• Replacement of parts (filters and stones) as detailed in the zazen Installation & Care Guide is critical to continued quality filtration (see below in Specifications)
• Fluoride reduction % is based on the dose rate of 1.0 ppm. Reduction can vary and is dependent upon your local water supply
• TDS can also vary dependent upon your local water supply

Specifications

Questions & Answers

• Questions about our Alkaline Water System

  • Product Questions

    
    

    Does the zazen system remove fluoride?

    The zazen Alkaline Water system has been designed to selectively remove and reduce chlorine, fluoride, bacteria, heavy metals and many of the harmful toxins in our drinking water – whilst retaining the beneficial minerals critical for life and proper hydration.

    The zazen Alkaline Water system emulates Mother Nature’s natural water cycle which includes filtration and then the rebalancing of water with life giving beneficial minerals and energy.

    With regard to Fluoride, independent tests have shown the zazen Filter Cartridge naturally removes up to 90% of the fluoride. As with any natural filtration system, reduction will reduce with volume of water through the filter, so it is critical that the zazen Filter Cartridge is replaced as recommended every 6 months at a maximum, 4 months for a large household, office or clinic.

    
    

    Is the zazen Water System plastic safe?

    Yes, all zazen Alkaline Water system tanks, seals, the tap and parts (Filter Cartridge housing etc.) are BPA (Bi-Sphenol A) and Phthalate free.

     

    Hungry Water versus Balanced Water is the Key!
    One of key principals and purpose of the zazen Alkaline Water Systems 10 Stage State-of-the-Art micro filtration process is to; rebalance, re-mineralise (with a balanced range of alkaline minerals) and restructure your drinking water into an ideal state for hydration; this means that the water is in a “balanced state” and “not hungry”.

     

    Hungry Water – what is it?

    • If water is “hungry” e.g. acidic (low pH below 7.0 which is neutral) or lacking in alkaline minerals (water created using reverse osmosis technology), it will always seek to rebalance itself – just as our body keeps our blood in pH (7.369) balance.
    • This rebalancing process means that hungry “unbalanced water” kept in unsafe plastic containers will leach what-ever it comes into contact with including the chemicals from the plastic in an attempt to rebalance itself.
    • Most bottled water is acidic (hungry!) – many we have tested have a pH of 5.5.

    The zazen Alkaline Water system process – ensures that if the water entering the zazen bottom tank is in a “hungry state” – it will actually be sitting in a natural healthy environment supporting the water, allowing it to rebalance itself “naturally” and healthily.

    • The zazen Water bottom tank has natural alkaline mineral stones in it. 
    • These unique and pristine natural mineral stones enable water as its first preference, to take up alkaline minerals from the natural stones;
    • In this balanced state it is “not hungry” and will not seek to draw anything more from anywhere else.

    Creating water naturally in a balanced state is the most critical aspect of the zazen Water process ensuring healthy hydrating water, that tastes delicious!

    
    

    How often do I need to replace my parts?

    Your zazen Alkaline Water system has 4 different parts that need to be replaced at specific times:

    1. Multi-Stage Filter Cartridge – every 4 to 6 months*
    2. Ceramic Filter – every 12 months**
    3. Silver Stones (red) – every 12 months
    4. Mineral Stones (grey) – every 5 years

    If you are also using the Alkalinity & Anti-Oxidant Enhancer, it should be changed every 12 months.

    *With the zazen Filter Cartridge, for a 1 to 2 person household, you should change it every 6 months at a maximum. For a large household, office or clinic, you may need to change it more often, depending on usage.

    **If you use tank water you may need to change sooner

    
    

    Do the zazen system parts fit the Nikken PiMag system?

    Yes! We have thousands of Nikken PiMag owners who choose to replace their filters and stones from zazen Water, as our quality is exceptional and our prices less expensive as we are not a Network Marketing company and sell direct to customers online all over Australia and New Zealand. We are an Australian company, with its head office in Brisbane and we have been in business since 2007.

    More importantly, our zazen Filter Cartridge has been designed by zazen Water in collaboration with our water scientist partners from Japan and Korea to specifically filter Australian and New Zealand water supplies.  We have enhanced our filter cartridge to reduce up to 90% fluoride from tap water.

    Our zazen Filter Cartridge and Ceramic Filter fit into the existing Nikken PiMag system, both the 15 litre and 10 litre systems. For more information, click here.

    Doing so also helps us to fund our Water Ambassador School Program which gifts free zazen Water systems into primary school classrooms and maintains them at no cost to the school.

    All our customers help us to fund this Social Business initiative, which is our core mission as a business.

    
    

    My existing Ceramic Filter has a blue adapter, will the zazen Ceramic Filter fit my Nikken Water System?

    Yes we have a zazen Ceramic Filter specifically designed for the 10 litre Nikken PiMag System. (The 10 litre PiMag Nikken Water System was sold by Nikken between the dates of October 2011 and May 2012).

    The zazen Ceramic Filter #802N simply screws into the blue adapter piece supplied with the Nikken 10 Litre System.

        

    If you have a 10 litre Nikken PiMag Water System and would like to order the zazen Ceramic Filter, please contact us to order and we can supply you with the correct zazen Ceramic Filter #802N for your 10 litre Nikken PiMag system.

    
    

    What are the dimensions of the zazen Water System, Filters and Parts?

    zazen Water System Dimensions

    Top tank: 4 litre capacity
    Lower tank: 8 litre capacity (once bottom tank is full, do not add water to the top tank)

    Base: 315mm diameter

    Height:

    • with BPA-Free Plastic Bottom Tank 560mm (including base)
    • with Glass Bottom Tank 530mm (including base)

    *Base only height: 140mm

    Click here to download the zazen Water installation guide

    zazen Ceramic (white dome) Filter 

    Has a standard connection screw size 13mm diameter.

    • The screw and nut are 13mm in diameter (length: 21mm)
    • The base of the Ceramic Filter is 95mm diameter
    • The height is 85mm from base of the ceramic to the tip

    Click here to read more on the Ceramic Filter

    zazen Multi-Stage Filter Cartridge

    85mm diameter (screws into the Filter Cartridge Connecter which sits on the top of the bottom tank).

    Click here to read more on the Multi-Stage Filter Cartridge

    
    

    Where is the zazen Alkaline Water system made?

    The zazen Alkaline Water system is designed in collaboration with leading water scientists in Japan and Korea, for peak cellular hydration and performance and is manufactured exclusively for zazen Water (to our exacting specification) in South Korea.

    • zazen Water sources the highest quality BPA (bisphenol-A) free parts including all seals.
    • The natural mineral stones are mined 400m below the earth in pristine conditions off the coast of South Korea without damage to our fragile environment.
    • The filtration media is specified by us and sourced directly by zazen from best in class providers from around the world including the USA.

    The zazen Alkaline Water system is designed for Australian water, as a commitment to providing the highest quality alkaline mineral possible. zazen Water has over the past 4 years improved and enhanced the Multi-Stage Filter 4 times as Australian Water has deteriorated in quality, at no additional cost to the product!

    Our commitment to our customers is that we will continue to innovate and provide the best possible filtration and remineralisation system for you and your family.

    
    

    How will I know when I am due to replace my parts?

    We record your system purchase and all your replacement parts purchased on our Customer Service System, so we always know exactly when your parts need replacing. We will remind you via email (or by letter if you are not on email), with an option to click on a special order link or you can call us to place an order. If you have purchased your system from one of our Resellers, you may not be on our database – click here to complete our Customer Reminder Service form.

    
    

    What water standards does the zazen Alkaline Water System meet?

    The zazen Alkaline Water System meets the following Australian, NZ and global Water Standards:

    • AS / NZ 4348 – (Live Guardia & Cysts)
    • ANS / NSF 42 / 53 – (Chloramine, Odours, MTBE, PCB, Lead, Mercury, Turbidity, VOC)
    • NSF 42 – (Class 1 Particulate Reduction – Ecoli; Cryptosporidium; Colon Bacillus, Cyst, Live Guardia etc.)
    • NSF / AN58 – (Arsenic Reduction)

    zazen Water is a member of the Water Quality Association USA – the Mark of a Professional, through its membership to WQA, zazen Water Australia has agreed to an industry Code of Ethics and has access to the most up-to-date information available. zazen Water has been a member since 2012. 

    As a member we have access to State of the Art Technology, Technical Services, Industry Trends & Statistical Data, Research & Development, Educational Text Books & Continuing Education & Product Certifications and more.

    The key water certifying body is NSF.org USA.

    zazen Water ensure the highest level of media in all products and ensure that the media and the zazen Water System and Shower Filter products meet or exceed NSF published standards. 

    zazen Water have not certified the zazen Water System specifically with the WQA – we are a member of this organisation. However, we ensure that all our media meet or exceed NSF standards as defined by the NSF for drinking water. 

    
    

    If my tap water is alkaline, do I need your system?

    Yes, many metropolitan water supplies across Australia can be alkaline but that does not mean it is good for you. This goes to the very essence of what zazen Alkaline Water aims to remedy, and is an important question to answer.

    Part of the zazen Water mission is to educate on the impact of alkalinity and to qualify the belief that more alkaline is always good. It is not quite that simple. Let us first understand how some Australian water supplies can become alkaline, and then we will tackle why this is not ideal, and how zazen Water works with this and consistently delivers water that hydrates at a cellular level.

    Read the full answer in our blog

    
    

    Does zazen use bone char in any of its products

    Bone Char is NOT Used in any zazen Water Product or Filter. zazen Water does not use any bone char media in any product. There are some claims from competitors who are advising customers we are (don’t know why they are claiming this as it is false) – we do not use bone char in any of our filters.

    
    

  • Maintenance Questions

    
    

    My zazen Water system is leaking. What do I need to do?

    There are only 4 ways your system will leak and they are easily fixed as follows:

    1. Overfilling – The bottom tank holds 8 litres of water ONLY. You cannot fill the upper tank if the bottom tank is already full, otherwise water will overspill between the 2 tanks.
    2. The Multi-Stage Filter is overflowing – If the water seems to be flowing out of your top tank faster than the Filter Cartridge in the bottom tank can filter it through, there may be some air bubbles in your Filter Cartridge. You will need to take off the top tank,  remove the Filter Cartridge and complete the following steps: 
       • Fill a 2 litre jug or similar with clean cold water.
       • Submerge the Multi-Stage Filter Cartridge fully for 1 minute or until the air bubbles have stopped coming out of the filter.
       • Take the filter out of the jug and hold over the sink.
       • Pour about 2.5 litres of clean cold water slowly through the top of the filter. Make sure the water starts to run out the bottom. Knock the filter firmly against your hand several times during this rinse cycle to help clear any air bubbles, then continue to pour water through the filter.
       • You may now screw your Filter Cartridge back into the Cartridge Connector and place back into the System. 
    3. There is an Alkalinity & Anti-Oxidant Enhancer (AAE) (or a few) stuck inside your tap. This can happen if the system has been moved and caused the AAE’s to be sitting very close to the back of the tap. You will need to drain your system (fill drink bottles, your kettle, water plants etc) so as not to waste water. Undo your tap by unscrewing the magnetic back and taking the tap out of the tank. Give it a shake and a tap and see if any AAE beads come out. If nothing comes out of the tap you will now need to unscrew the band that the silver lever is attached to, turning it anticlockwise while holding the lever in the other hand. The lever will then pop off the tap and you should be able to see any AAE beads lodged within the tap. After you have completed these steps you will need to screw the lever back into the tap, place the tap through the hole in the lower tank with a silicon washer on each side. Screw magnetic back onto tap inside the bottom tank and tighten.
    4. Magnetic Tap has been over tightened – If your system is leaking from around the magnetic tap it means the back of the tap has been over-tightened. This pushes out the silicone washers and they cannot seal the unit around the tap hole. Similarly if the washers are too loose, they may be allowing water to escape. Simply empty the lower tank and take off the top part of the system and check the back of the tap sitting inside the System. 

    

    
    

    Can I recycle my old filters and stones?

    When it's time to replace your zazen filters and stones, your old filters and stones can be recycled as follows:

    • Filter Cartridge – over time this filter traps toxins, chemicals, poisons, heavy metals and other contaminants in its layers as it filters your water. We recommend that you DO NOT RECYCLE this filter – put it in a plastic bag, tie it and put in your rubbish bin.
    • Ceramic Filter – this filter can be put in your recycling bin as it is just made of ceramic and a plastic base
    • Silver Stones & Mineral Stones – these can just be used in the garden as rocks
    • Cardboard/paper packaging – dispose of in your recycling bin

    
    

    My water is filtering slowly from the top tank, what do I need to do?

    This generally means that the Ceramic Filter in the top tank has become coated with the organic matter, rust, sediments, etc it is filtering from your source water.  Depending on your water source, you may need to clean the Ceramic Filter on a regular basis (depending on location, this can vary between weekly and monthly). Do this with a clean wet cloth, gently wiping the ceramic. You can also use a lemon to help whiten the ceramic – NEVER use detergents or other cleaners!

    You will know ongoing when you need to clean your Ceramic Filter as your system will slow down when filtering water.

    
    

    I am changing my annual replacement parts, what else should I do?

    When you change your Ceramic Filter & Silver Stones each year, it is an ideal time to clean out the inside of the lower tank with a clean cloth and warm water. You can also soak your Mineral Stones for a few minutes in hot water to reinvigorate them – let them cool before placing back in your system. This is shown in the video below.
    

    
    

    Why do I need to replace the Filter Cartridge regularly?

    To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. With the filter cartridge, we recommend a maximum time in use of 6 months. If you have a large family, or busy office/clinic, you may need to change your filter cartridge sooner.

    After filtering hundreds of litres of tap or tank water, your zazen Filter Cartridge gets "clogged" with the heavy metals and other contaminants it has removed by trapping them in its filter layers. This means its ability to filter your water is reduced over time. The need to change the filter is not just based on usage, but also the period of time it has been in use in your system, sitting in a moist environment.

    
    

    Why do I need to replace the Ceramic Filter regularly?

    To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. With the Ceramic Filter, we recommend a maximum time in use of 12 months.  If you are pre-filtering the water going into your zazen Water system eg. you have a filter on your tap, you can probably extend the filter life to 24 months – you will be the best judge depending on how discoloured your Ceramic Filter gets over the first 12 months.

    
    

    Why do I need to replace the Silver Stones regularly?

    To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. With the Silver Stones, we recommend a maximum time in use of 12 months.  Over this time, the Silver Stones lose their effectiveness such that bacteria can start to reappear in the water sitting in the bottom tank, greatly impacting the quality of your drinking water.

    
    

    Why do I need to replace the Mineral Stones regularly?

    To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. With the Mineral Stones, we recommend a maximum time in use of 5 years. Over this time, the Mineral Stones gradually lose their effectiveness and will leach smaller quantities of the balanced range of natural minerals found in the stone, impacting the level of alkalinity and mineral-richness of your drinking water.

    
    

    Why do I need to replace the Alkalinity Enhancer regularly?

    To ensure the very best quality water for your health and wellness benefit, it is important to change your filters and stones on time. With the Alkalinity & Anti-Oxidant Enhancer, we recommend a maximum time in use of 12 months.  The Alkalinity Enhancer is absorbed over the 12 months in use, and the rates of ionised minerals being released into your water will have diminished over that time.

    
    

• Questions about the Glass Tank

  
  

  I have an existing zazen System, can I purchase the glass tank?

  If your existing zazen Water System has a clear plastic top tank, then you can simply replace your existing BPA-Free Plastic bottom tank and middle white plastic rim on the bottom tank with the new Glass Bottom Tank which you can order online.

  If your existing zazen Water System has a solid cream colour plastic top tank (this is our original model which was updated in 2010 with the clear top tank model), then you will need to upgrade the system shell completely, however you can use your existing filters, stones and magnetic tap. To order a replacement system shell, please call our office on 1300 78 24 25.

  
  

  Is the glass tank safer than the plastic tank?

  Our BPA-Free Plastic Tank does not leach chemicals into the water sitting in the bottom tank, so from a health perspective both tanks are equally effective.

  We have been asked by many customers for a glass tank simply because we know some of you like glass! Just like you like to be able to choose between BPA-Free Plastic and Glass drinking bottles. So we now offer this option for customers who prefer a glass tank.

  
  

  If I purchase a zazen Water System plus Glass Bottom Tank, do I still get the BPA-Free Plastic Bottom Tank?

  Yes, you will still get the BPA-Free Plastic Bottom Tank as well. This gives you a lighter weight option for those customers who like to pack up their system and travel with it on holidays, as well as a spare tank should you accidentally drop the glass tank!

  
  

• Questions about Warranties & Money Back Guarantees

  
  

  Do zazen offer a Money Back Guarantee?

  Yes!  We want you to be delighted with your zazen Water product purchase.

  If anything you order from zazen fails to meet your expectations (and you are the sole judge), you may return it to us within 90 days for a prompt refund. We want to make your online shopping experience easy and fun.

  
  

  What warranty is provided on zazen Water products?

  We offer a warranty on all parts of the zazen Alkaline Water system to be free from any defects for 5 years from the original date of purchase. On our Shower Filter product range, we offer a 90 day warranty to be free from defects from the original date of purchase.

  Please note: The zazen Water Shower Filter Range is designed for Australian and New Zealand plumbing standards, we do not warrant the products to be fit for use outside of Australia and New Zealand and therefore are unable to extend any warranty on these products outside of Australia and New Zealand.