Have you purchased your zazen Alkaline Water System from one of our partners?
If yes and you want to register your purchase for your warranty, and to also receive our Customer Reminder Service emails when your parts are due for replacement, click Register Now!
Note: if you have purchased your system online via the zazen web site, or by talking to one of our team at zazen Head Office, your system purchase is already registered.
Top FAQs View all FAQs
The zazen Alkaline Water system has been designed to selectively remove and reduce chlorine, fluoride, bacteria, heavy metals and many of the harmful toxins in our drinking water – whilst retaining the beneficial minerals critical for life and proper hydration.
The zazen Alkaline Water system emulates Mother Nature’s natural water cycle which includes filtration and then the rebalancing of water with life giving beneficial minerals and energy.
With regard to Fluoride, independent tests have shown the zazen Multi-Stage Filter Cartridge naturally removes up to 90% of the fluoride. As with any natural filtration system, reduction will reduce with volume of water through the filter, so it is critical that the zazen Filter Cartridge is replaced as recommended every 6 months at a maximum, 4 months for a large household, office or clinic.
Your zazen Alkaline Water system has 5 different parts that need to be replaced at specific times:
|Multi-Stage Filter Cartridge||Every 6 months (if using more than 12 litres per day, you should replace sooner)|
|Ceramic Filter||Every 12 months (if you use tank/bore water, you may need to change it every 6 months depending on how well you pre-filter your tank water)|
|Silver Stones (red/brown)||Every 12 months|
|Alkalinity & Anti-Oxidant Enhancer||Every 12 months|
|Mineral Stones (blue/grey)||Every 5 years|
YES all zazen Water filters and of course stones are compatible with the Nikken PiMag 10 & 15 litre systems sold in Australia and New Zealand – currently over 7,000 Nikken PiMag customers purchase zazen Water replacement parts!
The zazen Water Multi-Stage Filter Cartridge is designed specifically for Australian water supplies and removes up to 90% of the fluoride in your drinking water.
zazen Water filters and stones carry the zazen Water Quality Guarantee – if you are not 100% happy we will refund your money within 90 days of purchase - read more here.
Ordering zazen Water parts helps us to fund our Water Ambassador School Program which gifts free zazen Water systems into primary school classrooms and maintains them at no cost to the school. All our customers help us to fund this Social Business initiative, which is our core mission as a business.
This generally means that the Ceramic Filter in the top tank has become coated with the organic matter, rust, sediments, etc it is filtering from your source water. Depending on your water source, you may need to clean the Ceramic Filter on a regular basis (depending on location, this can vary between weekly and monthly). Do this with a clean wet cloth, gently wiping the ceramic. You can also use a lemon to help whiten the ceramic – NEVER use detergents or other cleaners!
You will know ongoing when you need to clean your Ceramic Filter as your system will slow down when filtering water.
Our BPA-Free Plastic Tank does not leach chemicals into the water sitting in the bottom tank, so from a health perspective both tanks are equally effective.
We have been asked by many customers for a glass tank simply because we know some of you like glass! Just as we like to be able to choose between BPA-Free Plastic and Glass drinking bottles, we offer this option for customers who prefer a glass tank.
Read more in our blog post zazen Glass Bottom Tank or the zazen BPA-Free Plastic Bottom Tank, which one should I get?