We record your zazen Water product purchases via our website or over the phone with our Customer Service team on our Customer Service System, so we always know exactly when your parts need replacing.

We will remind you via email and text when you are due, with an option to click on a special order link or you can call us to place an order.

If you have purchased your zazen Alkaline Water System or zazen Shower Filter from one of our Resellers, you may not be on our database – click here to complete our Product Warranty Registration form.

Yes – the zazen filtration media is green – 100% recyclable and contains no chemical additives. Hospitals also rely on the same media to safely reduce or remove free chlorine, iron oxides and hydrogen sulfide.

• For the Handset & Raindrop Shower Filters - the Shower Filter Cartridge has a maximum 12 month life*, regardless of volume of water filtered (however, for high use of >16 minutes showering per day, it should be replaced sooner).
• For the Streamline Shower Filter - the Streamline Filter Cartridge has a maximum 24 month life*, regardless of volume of water filtered (however, for high use of >16 minutes showering per day, it should be replaced sooner). 

* This is dependent on water quality which may impact the life of the filter.

If the filters are not replaced on time, the ability of your shower filter to effectively remove chlorine, particulates and heavy metals will be impacted and can cause damage to the shower filter housing voiding any warranty. 

Chlorine is vapourised when heated. As you shower, you inhale and absorb these vapours through your lungs and skin so these chemicals go directly into your blood stream! Recent studies link excessive chlorine and chlorine vapour exposure to breast, kidney (renal) and bladder cancers. It can also cause dry irritated skin, acne and hair damage.