Delivery & Returns
When should I expect to receive my order?
At zazen Water, we pride ourselves on same day dispatch for all orders received before midday (12pm) Monday to Friday Brisbane time. If you place your order after midday, your order will be dispatched the following business day, handled with love by our Customer Service team and sent with Australia Post.
To find out how long before your zazen Water order arrives, please refer to the table below which shows the estimated delivery timeframes around Australia. Once your order has been dispatched, you will receive a confirmation email from zazen Water with tracking information, plus tracking emails directly from Australia Post.
IMPORTANT NOTE: Coronavirus impacts to delivery services
Australia Post is experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes.
For more information on how Australia Post's delivery and customer support services are affected, check out their Coronavirus Impacts page.
Please note: If your order is Authorised to Leave, Australia Post have advised that this is at Australia Post’s discretion – if they deem it unsafe to leave they will take it to your nearest Post Office for collection. We apologise for any inconvenience, unfortunately we can't control what an individual Australia Post delivery driver may do.
Delivery Timeframe (approx)
|Brisbane & Toowoomba||2 business days|
|Gold Coast & Sunshine Coast||2 – 3 business days|
|Sydney, Canberra, Melbourne Metro, Geelong & Cairns||3 – 4 business days|
|Adelaide, Perth Metro & Hobart||5 – 6 business days|
|Australian Country areas||Up to 10 business days|
If your order is being delivered to:
- a location within Australia that is not listed in the above table, please click here to check the delivery timeframe on the Australia Post web site. On the Within Australia tab, enter 4059 as the From Postcode along with your postcode and refer to the Parcel Post delivery time estimate.
- an overseas address, we will be sending your parcel with Australia Post International Express. To view the Australia Post delivery times to any other country, please click here. Click on the Overseas tab, and enter 4059 as the From Postcode, and choose your International Country and refer to the Express delivery time estimate.
I want to return something, what do I need to do?
If you have purchased the product directly from zazen Water either online or at an Expo:
If you are not satisfied with any zazen Water product and would like to return it, you can do so within 90 days of purchase. Please call us on AU:1300 78 24 25 to speak with one of our friendly team. Once the return has been confirmed with our team, please carefully pack and send your zazen Water product to the following address:
Unit 7 / 38 Bishop Street
Kelvin Grove QLD 4059
zazen Water will refund the total product purchase amount (this does not include any postage paid to receive or return the goods to us) within 5 days of receiving the returned product. If you paid for the product originally via credit card, the amount will be refunded back on to the same card. If you paid via cash or cheque, the refund will be via bank deposit.
If you have purchased the product from a zazen Water Reseller or Retail Outlet stocking our products:
If you have purchased the product directly from a zazen Water Reseller or Retail Outlet, the conditions of sale for your zazen Water are set by the person/company you purchased them from. If you wish to return your product, you will need to contact them directly and organise the return with them.